Lisa Pavlovic
Collingwood,QLD
Summary
Proven to excel in customer service and stakeholder engagement, I leveraged my excellent communication skills and personal integrity at the Department of Transport and other esteemed organizations. Demonstrating flexibility and a commitment to diversity, I've consistently achieved key performance indicators, enhancing client satisfaction and operational efficiency.
I am motivated to learn, grow and excel, and feel this role is the next stepping stone in my career progression.
I am keen to embark on a new Career Journey filled with new opportunities and endless possibilities, where hard work and dedication will be highly valued.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Remote Services Officer
Department of Transport
08.2023 - Current
- Deliver a range of driver and vehicle licensing services to remote communities across the Goldfields Region in WA.
- Create, update, maintain and make key changes to customer records in the licensing databases accordance with Departmental Policies, Procedures and Guidelines.
- Versatile, hardworking and adaptable, who can consistently deliver a high level of customer service.
- Build and maintain positive and productive working relationships with internal and external stakeholders.
- Work with a range of stake holders from remote community residents, to Government agencies, and community organisations, such as not for profit.
- Effectively and sensitively engage with Aboriginal people and remote communities.
Customer Service Officer
Department of Transport
04.2023 - 08.2023
- Respond and manage enquires in a timely, professional and efficient manner, in accordance with Governing Acts, Regulations, Policies and Procedures, on an extensive range of licensing and non- licensing services.
- Focus on providing a positive customer service outcome and first point of contact resolution to a broad range of clients, including the general public of Western Australia, interstate clients, overseas clients and other external stakeholders.
- Deal with a broad range of enquires which are often complex, demanding, or of an escalated nature.
- Comply with the requirements of the Privacy Act, Freedom of Information Act, and the Department's Security Policy and Procedures to ensure that data integrity and confidentiality requirements are upheld.
Community Work Officer
Department of Justice
02.2023 - 04.2023
- Maintain focus on Department's goals concerning safety, security and rehabilitation.
- Work to improve communication and model integrity and respect interactions.
- Operate within the Department's Corporate Governance Framework, Policies and Procedures and ensure effective transparency and accountability of all Department activity.
- Operate within chain of command facilities to coordinate activities required to meet the Department's strategic objective.
- Work collaboratively to achieve common goals and best practice and facilitate business improvements as appropriate.
Customer Value Specialist
Suncorp
05.2004 - 01.2023
- Assess existing Customer Variations- Interest Only/ Substitutions of Security/ Partial Releases/ Conversion of Line of Credit to Term Loan.
- Accurately ascertain applicant's financial situation and Capacity to Repay
- Decision applications within scope, and support out of scope applications to Higher Credit Authority as required.
- Work closely with colleagues, Credit, First Line Leader, Front Line Lenders and Brokers to ensure strong adherence to agreed Policies and Procedures.
- Be customer driven and provide solutions to meet the needs of the customer, and address customer concerns and complaints, and resolve issues promptly.
- Meet Team and Client Performance Metrics, Goals and Deadlines
- Meet Productively and Quality Goals to achieve KPI's and deliver excellent customer experiences.
Education
High School Diploma -
Acacia Ridge State High School
Acacia Ridge, QLD11-1993
Skills
- Excellent communication skills- both verbal and written
- Exemplifies Personal Integrity and Self Awareness
- Diligent individual accustomed to working independently and collaboratively in direct response to client care and support requirements
- Flexibility to adapt to changing work environments, and the ability to monitor and meet deadlines to achieve results
- Apply equal opportunity and diversity, occupational health and safety and ethical principle and practices in all aspects of the workplace
- Build and maintain positive and productive working relationships with internal and external stakeholders
Certification
- National Police Check ( October 2024)
- Practical Driving Assessment- DOT- "C" Class ( February 2024)
- Cultural Awareness Training (August 2023)
- Public Sector Aboriginal and Torres Strait Islander Cultural Awareness Training (August 2023)
- 4 Wheel Drive Training (August 2023)
- Remote Licensing Service Training ( August 2023)
- DOT Licensing Training ( May 2023)
- St John First Aid Certificate ((March 2023)
- Covid Certificate
Awards
DOT- Manager Director Award Nomination- " Outstanding Community Service"
December 2024.
Timeline
Remote Services Officer
Department of Transport
08.2023 - Current
Customer Service Officer
Department of Transport
04.2023 - 08.2023
Community Work Officer
Department of Justice
02.2023 - 04.2023
Customer Value Specialist
Suncorp
05.2004 - 01.2023
High School Diploma -
Acacia Ridge State High School
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