Dynamic Retail Pharmacy Manager with a proven track record in enhancing customer satisfaction and optimizing operational efficiency. Expertise in team leadership and process improvement to drive business outcomes.
Overview
29
29
years of professional experience
Work History
Retail Pharmacy Manager/Webster Packer
Para Hills Pharmacist Advice
Para Hills SA
09.2021 - Current
Managed daily pharmacy operations, ensuring compliance with regulatory standards and policies.
Supervised pharmacy staff, providing training and mentorship to enhance team performance.
Implemented inventory management systems, optimizing stock levels and reducing waste.
Developed initiatives to improve customer service and patient satisfaction.
Ensured cleanliness and organization of packing area, adhering to safety standards.
Pharmacy Assistant
Terry White Chemmart
Angle Vale, SA
12.2019 - 07.2021
Managed inventory levels and ensured timely restocking of pharmaceutical supplies.
Assisted pharmacists in preparing and dispensing medications accurately.
Provided exceptional customer service, addressing inquiries and concerns effectively.
Maintained cleanliness and organization of pharmacy workspace to comply with health regulations.
Retail Pharmacy Manager
Elizabeth Medical Centre Pharmacy
Elizabeth, SA
10.2004 - 12.2018
Developed strategic initiatives to improve customer service and patient satisfaction scores.
Analyzed prescription trends, identifying opportunities for growth in product offerings.
Collaborated with healthcare professionals to ensure accurate medication dispensing and patient care.
Reviewed and updated standard operating procedures to enhance workflow efficiency.
Managed pharmacy inventory for optimal product availability and reduced waste.
Dispensary Technician
Mayne Pharma International
Salisbury, SA
08.1997 - 07.2021
Maintained clean and organized work environment to uphold safety standards and operational efficiency.
Dispensing-Accurate, high volume weighing of sensitive raw material chemicals and dispatching to the appropriate department for the first stage manufacture of prescription medication.
Accurate documentation (figures & weights) throughout the entire process.