Ellen Crossman
URUNGA
Summary
Current pharmacy student studying part time at the University of New England in 2nd/3rd year and working part time in a Coffs Harbour Pharmacy. Seeking a role of one day per week/fortnight to diversify experience in a different pharmacy landscape and expand opportunities to learn from different pharmacists. I have the summer off uni and wish to take this opportunity to expand my horizons as I have only worked with Ramsay Health.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Webster Packing Coffs Central Pharmacy
Ramsay Health
01.2021 - 06.2021
- Role predominantly based around DAA/Webster
- Preparing packs for community patients
- Liaising with patients, carers, nurses to coordinate changes, deliveries/pick ups, prns, missed doses, lost doses etc
- Following strict protocol for packing, labelling
- Maintaining and sourcing stock for patients
- Identify and report and discrepancies in prescriptions and records during packing.
- 6 months
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Pharmacy Assistant/Student Coffs Discount Chemist
Ramsay Health
01.2022 - Current
- Customer service and patient interactions (answering questions (with compassion and empathy where relevant), answering phone calls, identifying or reclarifying requests, handling sensitive information, support the supply of s2 and s3 medicines where applicable.
- Prescription processing (medcheck (online ordering), phone orders, in pharmacy orders,)
- Admin/clerical roles (operate cash register, handle cash, reconcile cash drawers at open/close, manage on file prescriptions, support other roles (dispense tech, webster tech, pharmacist, retail manager).
- Retail tasks (ordering stock, put away stock, expiry dates, cleaning, repairing where relevant, update prices, change over sale tags, promote sales).
- DAA (packing, changes, chasing scripts, updating files, liaising with carers, patients, doctors, nurses, hospital etc)
- Collaborated with team members to streamline workflow and improve service delivery.
- Contributed to a positive customer experience through attentive service and support.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
Education
Bachelor of Biomedical Science - Biomedical Sciences
Griffith University
QLDBachelor of Pharmacy with Honours - Pharmacy
University of New England
Armidale, NSW01-2029
Skills
- Customer Service and patient interactions
- Dispensing and processing prescriptions (using FredPlus)
- Support supply of s2 and s3 medicines
- Inventory and stock management
- Admin and Clerical tasks
- Retail tasks
- Webster/DAA packing
- Detail and time management orientated
- Problem solving and troubleshooting
- Friendly, positive attitude
- Teamwork and collaboration
- Excellent communication
Certification
S2S3 training
Timeline
Pharmacy Assistant/Student Coffs Discount Chemist
Ramsay Health
01.2022 - Current
Webster Packing Coffs Central Pharmacy
Ramsay Health
01.2021 - 06.2021
Bachelor of Biomedical Science - Biomedical Sciences
Griffith University
Bachelor of Pharmacy with Honours - Pharmacy
University of New England