Corinne Twining
Brisbane ,QLD
Summary
Proven Service Officer at Services Australia, excelling in enhancing customer satisfaction and service efficiency. Demonstrated expertise in reporting, documentation, and effective communication. Achieved notable improvements in customer satisfaction through active listening and problem-solving. Skilled in maintaining data confidentiality and leading staff development initiatives.
Overview
3
3
years of professional experience
Work History
Service Officer
Services Australia
02.2023 - Current
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions
- Initiated contact with appropriate service providers to request referrals and followed up to confirm document resubmission
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Provided exceptional customer support, leading to increased client satisfaction.
Service Officer
Services Australia
09.2021 - 02.2023
- Managed telephony operations to enhance customer experience and service efficiency.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Conducted regular training sessions for staff development and skills enhancement.
- Processed refund requests efficiently, ensuring accuracy and adherence to company policies.
Education
Brisbane Bayside State Collage
Brisbane, QLDSkills
- Reporting and documentation
- Written and verbal communication
- Effective customer communication
- Problem-solving
- Active listening
- Data confidentiality
Timeline
Service Officer
Services Australia
02.2023 - Current
Service Officer
Services Australia
09.2021 - 02.2023
Brisbane Bayside State Collage
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