Corinne Elizabeth Smith

• Provide a high level of Customer Service at all times and ensure candidates are treated with understanding, respect and feel welcomed in our Pearson Test Centre at The Gordon.
• Follow all the the policy and procedures outlined by Pearson Vue to register, admit and administer the test successfully.
• Ensure that all test takers follow the established rules and regulations during their tests.
• Ensure the integrity and security of tests are maintained and that they are supervised to the required standard outlined by Pearson.
• Liaise with Pearson Vue Technical support staff to resolve Technical issues that arise during the Test, and comply with incident reporting and escalation procedure as outlined by Pearson.
• Liaise with Pearson Non-Technical Support staff to resolve situations that may arise with candidates during the registration process or during the test.
• Keep up to date with updated policy and procedures that come from Pearson with regards to all tests The Gordon administers.
• Undertake Pearson Vue Certification each year
• Perform additional administrative and housekeeping tasks to ensure the smooth running of the Pearson Test Centre as well as performing opening and closing procedures on a daily basis.
• Demonstrate the Gordon's values and behaviour's when undertaking this role.
• Adhering to the Victorian Child Safe Standards and National Child Safe Principles for UCAT testing

Additional Tasks I have undertaken in the Test Administrator Role:

• Respond to annual request from Pearson for the number of Tests they forecast for the year, and then list the maximum number of sessions and times The Gordon would consider running so that Pearson can open these sessions.
• Constantly monitor demand for tests, so we maximize the amount of bookings we open to increase profitability.
• Schedule the PTE sessions we will run at least 2 months in advance using the Pearson connect website and liaise with the Test Administrator casuals as to availability, so the Roster can be prepared and managed.
• Mentoring and assisting the Casual Test Administrators with queries and concerns that may arise, as well as keeping them informed of any policy and Procedural changes from Pearson
• Open and Close the site as requested by Pearson.
• Respond to requests from Pearson Vue to schedule corporate exam events and then manage computer diagnostic testing requirements for these exams prior to testing. Prepare all supplies and requirements for the Corporate exams and ensure the casual Test Administrators understand all the policies and procedures related to these exams. Manage and prepare the Roster for these Corporate exams.
• Schedule and co-ordinate annual Pearson re-accreditation for all the Test Administrators.
• Schedule and communicate with The Gordon's CIS to address technical issues related to the Pearson Cloud system, as well as responding to Pearson with regards to software and updates they require us to perform.
• Ordering of stationary and supplies for the Pearson Test Centre.
• Assist with the monthly income statements from Pearson when required.

Due to my husband's employment in Shanghai China, I took the opportunity to gain my Certificate IV in TESOL and over a 3 year period taught private ESL lessons.

From 2011 to 2018 I was contracted by an International School in Shanghai as an invigilator for the IGCSE and IB exam periods. These are both standardized worldwide external exams overseen by their respective governing bodies - Cambridge, Pearson and International Baccalaureate.

I was a local hire for a US Company (Chevron), my role was to assist a team of Project Managers with various administrative tasks

• Maintained employee records such as contact information, attendance records, performance reviews and termination documents.
• Reviewed resumes and applications for potential candidates.
• Organized employee recognition programs or activities.
• Collaborated with various departments in the organization to identify staffing needs.
• Prepared or maintained employment records
• Informed job applicants of duties and responsibilities, compensation, and benefits.
• Managed employee relations issues such as grievances or complaints.
• Responded to inquiries from current or prospective employees about benefits or other HR related issues.
• Purchased items and took inventory regularly to maintain proper supply levels.
• Assisted in the Apprentice Recruitment process and Funding