Courtenay Woolhead
Tapping
Summary
Experienced healthcare professional with expertise in overseeing front-desk operations, patient scheduling, and medical records management. Recognized for collaborative approach and establishing efficient office workflows. Adapts effortlessly to changing needs. Proficient in patient communication, appointment coordination, and providing comprehensive administrative support.
Overview
12
12
years of professional experience
Work History
Medical Receptionist
Perth Radiological Clinic
02.2021 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Training of new staff in clerical operations and assisting with appraisals
Customer Service Representative
Big W Joondalup
09.2012 - 07.2021
- Mentoring and training junior and senior staff members
- Excellent customer service skills
- Experience dealing with aggressive behaviours
- High attention to detail
- Ability to work under pressure in both individual and team environments
- Quick problem solving skills
- Answering and transferring incoming calls
Education
Bachelor of Science - Psychology Double Major
University of Western Australia (UWA)
01.2019
Skills
- Front desk operations
- Telephone etiquette
- Clerical support
- Medical billing and coding
- Petty cash management
- Problem-solving
- Collaboration and teamwork
- Calendar and appointment management
- Training new staff
Volunteer Experience
University of Western Australia Mentor Program, 01/01/19, Present, Assisted transfer students and first year domestic students with their transition into UWA by providing valuable information on resources available and finances, Provided advice on class scheduling, time management and study skills, Attended in-person meetings as required by the student, Assisted students with Microsoft programming platforms as well as university platforms of Blackboard and Student Connect, Connected students to educational programs and social groups based on their needs and interests, Assisting in organising large groups of people in events such as orientation days, university open days and with group excursions
Timeline
Medical Receptionist
Perth Radiological Clinic
02.2021 - Current
Customer Service Representative
Big W Joondalup
09.2012 - 07.2021
Bachelor of Science - Psychology Double Major
University of Western Australia (UWA)
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