Courtney Cochrane
Kilsyth,VIC
Overview
6
6
years of professional experience
1
1
Certification
Work History
Domestic Cleaner
Less Mess Maddie
Berwick, Victoria
10.2023 - Current
- Interacted pleasantly with clients and guests when performing daily duties.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Disinfected countertops and appliances such as microwaves and refrigerators.
- Communicated with customers about requests for additional supplies or cleaning services.
Senior Administrator
Pro-Cut Tree Services
Kilsyth South, Victoria
01.2019 - 09.2023
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Assisted in developing and implementing policies, procedures, and programs to ensure the efficient operation of the organization.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Responded effectively to sensitive inquiries or complaints.
Wait Staff Member
Bramleigh Estate
Warrandyte, Victoria
01.2018 - 11.2019
- Set up dining room to meet hospitality and service standards.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented food and beverages to guests at tables.
Wait Staff Member
Karalyka Centre
Ringwood, Victoria
07.2018 - 12.2018
- Presented food and beverages to guests at tables.
- Set up dining room to meet hospitality and service standards.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Education
Certificate III - Business Administration
Chisholm School of Technology
Dandenong, VIC06.2020
High School Certificate -
Yarra Hills Secondary College
Mooroolbark, VIC12.2017
Skills
- Attention to Detail
- Verbal and Written Communication
- Appointment Scheduling
- Courteous and Professional
- Prioritization and Time Management
- Invoice Processing
- Maintenance Tracking
- Client Relations
Certification
- Manual car licence
- CPCWHS1001 WhiteCard - July 2022
- RIIWHS205E Control Traffic with stop-slow bat - July 2023
- RIIWHS302E Implement traffic management plans - July 2023
Timeline
Domestic Cleaner
Less Mess Maddie
10.2023 - Current
Senior Administrator
Pro-Cut Tree Services
01.2019 - 09.2023
Wait Staff Member
Karalyka Centre
07.2018 - 12.2018
Wait Staff Member
Bramleigh Estate
01.2018 - 11.2019
Certificate III - Business Administration
Chisholm School of Technology
High School Certificate -
Yarra Hills Secondary College