Courtney Firth
Ballarat,VIC
Summary
Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
Overview
8
8
years of professional experience
Work History
Melba Support Services
Disability Support Worker
02.2021 - Current
- Assisted clients with activities of daily living such as eating, dressing and grooming.
- Provided emotional support to individuals with physical or mental disabilities.
- Monitored client progress and reported any changes in behaviour or health conditions to supervise.
- Organised recreational and educational activities for clients according to individual needs.
- Encouraged independence by teaching skills needed for everyday life.
- Transported clients to appointments, social events and other activities as needed.
- Instructed clients on proper use of adaptive equipment such as wheelchairs and walkers.
- Maintained records of services provided, client progress and goals achieved.
- Communicated regularly with Families of the individuals regarding care plans and updates.
- Provided assistance in the home environment including meal preparation and housekeeping.
- Participated in teem meetings with supervisors, doctors and therapists.
- Assisted in developing self-care skills such as personal hygiene practices.
- Administered medication according to doctor's orders and monitored side effects.
- Managed challenging behaviours through positive reinforcement techniques.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Assisted individuals in performing wide range od housekeeping functions to develop levels of ability.
Retail Assistant
Lovisa
08.2018 - 11.2021
- Stocked merchandise, clearly labelling items.
- Conducted regular price audits to ensure pricing consistency across all products on display.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Crew/Barista
McDonald's
01.2018 - 09.2019
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
Retail Worker
Petstock
01.2016 - 07.2017
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Worked with loss prevention in monitoring shopper behavior.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
Education
High School Diploma -
Phoenix P-12 Community College
Ballarat, VIC12.2017
Skills
- Current First Aid certificate
- Manual handling
- NDIS Worker Screening check
- Current working with Children's check
- Personal care
- Disability services
- Lifestyle support
- Computer skills
- Documenting and reporting
- Family communication
- Social skills development
- Individual support Plan's
Timeline
Melba Support Services
Disability Support Worker
02.2021 - Current
Retail Assistant
Lovisa
08.2018 - 11.2021
Crew/Barista
McDonald's
01.2018 - 09.2019
Retail Worker
Petstock
01.2016 - 07.2017
High School Diploma -
Phoenix P-12 Community College
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