Summary
Overview
Work History
Education
Skills
Languages
Certifications
Timeline
Generic

Courtney Giugno-Pfaff

Surry Hills

Summary

With over 10 years of experience across the hospitality, fitness, and retail industries, I bring a strong work ethic, adaptability, and exceptional customer service skills to every role. As a trained Pediatric ICU nurse, I thrive under pressure, remain calm in fast-paced environments, and have a natural ability to solve problems quickly and effectively. I'm passionate about creating positive experiences for customers and genuinely enjoy engaging with people. My background in both healthcare and customer-facing roles makes me uniquely equipped to handle high-stress situations while delivering outstanding service with a friendly and approachable attitude.

Overview

12
12
years of professional experience

Work History

Support Worker-NDIS

Assister
08.2025 - Current
  • Assisted clients with daily living activities, enhancing overall quality of life.
  • Implemented personalized care plans, ensuring tailored support for individual needs.

Sales Associate

Collective Autonomy
04.2025 - 08.2025
  • Drove customer engagement through personalized product recommendations and attentive service.
  • Managed inventory levels, ensuring timely restocking of popular items to meet customer demand.
  • Implemented visual merchandising strategies that enhanced product displays and improved sales performance.

Front of House

The Daily Counter
04.2025 - 07.2025
  • Delivered efficient and attentive front-of-house service in a busy café setting
  • Accurately processed orders and managed POS transactions
  • Fostered positive customer relationships, contributing to a welcoming atmosphere

Waitress

Tokyo Doll
04.2025 - 07.2025
  • Took accurate food and drink orders, confidently answered menu questions, and made recommendations
  • Delivered meals and beverages efficiently while maintaining a high standard of presentation
  • Worked closely with kitchen and bar staff to ensure smooth, timely service

Client Experience Coordinator/Front Desk Associate

The Pilates & Wellness Studio
10.2022 - 03.2025
  • Greeted and assisted members, ensuring a welcoming atmosphere for all visitors.
  • Managed member check-ins and maintained accurate attendance records for gym activities.
  • Provided information on membership options, promoting services to enhance member enrollment.
  • Coordinated scheduling for personal trainers and group classes, optimizing resource allocation.

Registered Nurse, ICU

Children's Hospital of Philadelphia, CHOP
12.2019 - 03.2025
  • Collaborated with multidisciplinary teams to develop and implement individualized care plans.
  • Administered medications and monitored vital signs for critically ill patients in a fast-paced ICU environment.
  • Led crisis management initiatives, ensuring timely response to medical emergencies in the unit.

Social Media/Content Creation

Grey Bandit
04.2020 - 03.2025
  • Produced photo and video content for social media
  • Led seasonal content shoots for product drops and campaigns.

Waitress/Manager

Quinoa Peruvian and Mexican Restaurant
01.2014 - 03.2024
  • Provided excellent customer service by seating guests, taking orders, and delivering food in a fast-paced environment.
  • Managed and created staff rosters ensuring smooth shift coverage and efficient team coordination during peak service times
  • Assisted with food prep, ensuring efficient service and high-quality standards during busy periods.
  • Organized and managed pop-ups and markets

Education

Bachelors of Science - Nursing

Towson University
Baltimore, MD
06.2019

Skills

  • Excellent customer service
  • Multitasking & time management
  • Strong communication & interpersonal skills
  • Adaptability in fast-paced environments
  • Point of Sale (POS) system operation (Square, Toast)
  • Member check-in & scheduling software with Mindbody
  • Client relationship building
  • Excellent people skills
  • Reliable and punctual

Languages

English

Certifications

  • Point of Sale (POS) system operation (Square, Toast)
  • RSA
  • Advanced First Aid / CPR
  • Working with Children Check
  • Police Check


Timeline

Support Worker-NDIS

Assister
08.2025 - Current

Sales Associate

Collective Autonomy
04.2025 - 08.2025

Front of House

The Daily Counter
04.2025 - 07.2025

Waitress

Tokyo Doll
04.2025 - 07.2025

Client Experience Coordinator/Front Desk Associate

The Pilates & Wellness Studio
10.2022 - 03.2025

Social Media/Content Creation

Grey Bandit
04.2020 - 03.2025

Registered Nurse, ICU

Children's Hospital of Philadelphia, CHOP
12.2019 - 03.2025

Waitress/Manager

Quinoa Peruvian and Mexican Restaurant
01.2014 - 03.2024

Bachelors of Science - Nursing

Towson University

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Courtney Giugno-Pfaff