Courtney Giugno-Pfaff
Surry Hills
Summary
With over 10 years of experience across the hospitality, fitness, and retail industries, I bring a strong work ethic, adaptability, and exceptional customer service skills to every role. As a trained Pediatric ICU nurse, I thrive under pressure, remain calm in fast-paced environments, and have a natural ability to solve problems quickly and effectively. I'm passionate about creating positive experiences for customers and genuinely enjoy engaging with people. My background in both healthcare and customer-facing roles makes me uniquely equipped to handle high-stress situations while delivering outstanding service with a friendly and approachable attitude.
Overview
12
12
years of professional experience
Work History
Support Worker-NDIS
Assister
08.2025 - Current
- Assisted clients with daily living activities, enhancing overall quality of life.
- Implemented personalized care plans, ensuring tailored support for individual needs.
Sales Associate
Collective Autonomy
04.2025 - 08.2025
- Drove customer engagement through personalized product recommendations and attentive service.
- Managed inventory levels, ensuring timely restocking of popular items to meet customer demand.
- Implemented visual merchandising strategies that enhanced product displays and improved sales performance.
Front of House
The Daily Counter
04.2025 - 07.2025
- Delivered efficient and attentive front-of-house service in a busy café setting
- Accurately processed orders and managed POS transactions
- Fostered positive customer relationships, contributing to a welcoming atmosphere
Waitress
Tokyo Doll
04.2025 - 07.2025
- Took accurate food and drink orders, confidently answered menu questions, and made recommendations
- Delivered meals and beverages efficiently while maintaining a high standard of presentation
- Worked closely with kitchen and bar staff to ensure smooth, timely service
Client Experience Coordinator/Front Desk Associate
The Pilates & Wellness Studio
10.2022 - 03.2025
- Greeted and assisted members, ensuring a welcoming atmosphere for all visitors.
- Managed member check-ins and maintained accurate attendance records for gym activities.
- Provided information on membership options, promoting services to enhance member enrollment.
- Coordinated scheduling for personal trainers and group classes, optimizing resource allocation.
Registered Nurse, ICU
Children's Hospital of Philadelphia, CHOP
12.2019 - 03.2025
- Collaborated with multidisciplinary teams to develop and implement individualized care plans.
- Administered medications and monitored vital signs for critically ill patients in a fast-paced ICU environment.
- Led crisis management initiatives, ensuring timely response to medical emergencies in the unit.
Social Media/Content Creation
Grey Bandit
04.2020 - 03.2025
- Produced photo and video content for social media
- Led seasonal content shoots for product drops and campaigns.
Waitress/Manager
Quinoa Peruvian and Mexican Restaurant
01.2014 - 03.2024
- Provided excellent customer service by seating guests, taking orders, and delivering food in a fast-paced environment.
- Managed and created staff rosters ensuring smooth shift coverage and efficient team coordination during peak service times
- Assisted with food prep, ensuring efficient service and high-quality standards during busy periods.
- Organized and managed pop-ups and markets
Education
Bachelors of Science - Nursing
Towson University
Baltimore, MD06.2019
Skills
- Excellent customer service
- Multitasking & time management
- Strong communication & interpersonal skills
- Adaptability in fast-paced environments
- Point of Sale (POS) system operation (Square, Toast)
- Member check-in & scheduling software with Mindbody
- Client relationship building
- Excellent people skills
- Reliable and punctual
Languages
English
Certifications
- Point of Sale (POS) system operation (Square, Toast)
- RSA
- Advanced First Aid / CPR
- Working with Children Check
- Police Check
Timeline
Support Worker-NDIS
Assister
08.2025 - Current
Sales Associate
Collective Autonomy
04.2025 - 08.2025
Front of House
The Daily Counter
04.2025 - 07.2025
Waitress
Tokyo Doll
04.2025 - 07.2025
Client Experience Coordinator/Front Desk Associate
The Pilates & Wellness Studio
10.2022 - 03.2025
Social Media/Content Creation
Grey Bandit
04.2020 - 03.2025
Registered Nurse, ICU
Children's Hospital of Philadelphia, CHOP
12.2019 - 03.2025
Waitress/Manager
Quinoa Peruvian and Mexican Restaurant
01.2014 - 03.2024
Bachelors of Science - Nursing
Towson University