SHAHIMA HAKIMI
Maddington,Australia
Summary
Organized and dependable candidate, successful at managing multiple priorities, with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
NDIS SUPPORT WORKER
NDIS
Perth, WA
01.2025 - Current
- Providing personal, physical, and emotional support to clients.
- Assistance with social and community participation.
- Assistance with medication.
- Admin assistance.
- Supported the daily hygiene needs of patients by assisting with bathing, dressing, dental care, and personal grooming.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationships.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted clients with daily living needs to maintain self-esteem, and general wellness.
- Completed regular check-ins and progress reports for each client.
- Maintained strong connections within the caregiver community to gain continuous knowledge.
- Scheduled daily and weekly care hours for the client caseload.
Customer Service
Money Transfer
Perth, WA
10.2024 - Current
- Enhanced client satisfaction by addressing their financial goals and concerns in a timely manner.
- Drafted financial reports to support comprehensive investigations.
- Monitored and updated financial plans to comply with client goals.
- Analyzed financial needs of clients and developed tailored strategies to meet goals.
- Managed client issues and returned calls and emails
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Provide information to the accountant about the client's needs.
- Scheduled meetings for clients
- Filings
- Assisting client with filling forms
QUALITY CHECK SUPERVISOR
Fruitco Farm
, WA
01.2020 - 02.2021
- Performed risk assessments to identify potential hazards or operational inefficiencies and implement corrective measures.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Followed orders precisely for correct items, sizes and quantities.
- Planned schedule for crop rotation, plantings, and harvest.
- Reduced packing errors by consistently double-checking orders and ensuring correct items were included.
- Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.
- Printed labels, packaged boxes, and loaded into outbound containers.
COUNTER AND CUSTOMER SERVICE
Halal in Grocery and meat
Gosnells, WA
04.2020 - 01.2021
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching the counter and placing orders.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Operated register efficiently, reducing wait times and improving customer experience.
- Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
- Managed high volumes of incoming calls while maintaining attention to detail at the counter during busy periods.
- Managed cash transactions for accurate accounting and minimized discrepancies.
Education
Cert IV - nursing
Midland North Metropolitan TAFE
Midland, WA08.2025
Bachelor of Science -
Curtin University
Bentley, WA12.2024
Cert III - Allied health assistant
Lynwood Senior High School
08.2024
Cert III - Mining Engineering
Munster South Metro Tafe
08.2024
Graduated High School -
Lynwood Senior High School
08.2024
Skills
- Remote Support
- Network Troubleshooting
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Critical Thinking
- Computer Skills
- Calm Under Pressure
- Organization and Time Management
- Verbal Communication
Training
- Understanding the NDIS
- Infection Control for Disability Support Workers
- Manual Handling & Safe Lifting (2025)
- Positive Behaviour Support (PBS) Basics
- Workplace Health & Safety (WHS) Awareness
- First Aid and CPR (2025)
- Work with children check
- Medication complete CERT (2025)
References
- Shekiba Ali, College Support Worker (My Abilities WA), 0468678817
- Navid Ahmad, Boss/Owner (Money Transfer Company), 0481337592
Languages
- Urdu, Native or Bilingual
- Dari, Native or Bilingual
- Arabic, Professional Working
- English, Full Professional
Languages
Persian
Full Professional
Urdu
Professional
Hindi
Professional
References
References available upon request.
Timeline
NDIS SUPPORT WORKER
NDIS
01.2025 - Current
Customer Service
Money Transfer
10.2024 - Current
COUNTER AND CUSTOMER SERVICE
Halal in Grocery and meat
04.2020 - 01.2021
QUALITY CHECK SUPERVISOR
Fruitco Farm
01.2020 - 02.2021
Cert IV - nursing
Midland North Metropolitan TAFE
Bachelor of Science -
Curtin University
Cert III - Allied health assistant
Lynwood Senior High School
Cert III - Mining Engineering
Munster South Metro Tafe
Graduated High School -
Lynwood Senior High School
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