Summary
Overview
Work History
Education
Skills
Training
References
Languages
Languages
References
Timeline
Generic

SHAHIMA HAKIMI

Maddington,Australia

Summary

Organized and dependable candidate, successful at managing multiple priorities, with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

NDIS SUPPORT WORKER

NDIS
Perth, WA
01.2025 - Current
  • Providing personal, physical, and emotional support to clients.
  • Assistance with social and community participation.
  • Assistance with medication.
  • Admin assistance.
  • Supported the daily hygiene needs of patients by assisting with bathing, dressing, dental care, and personal grooming.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationships.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Assisted clients with daily living needs to maintain self-esteem, and general wellness.
  • Completed regular check-ins and progress reports for each client.
  • Maintained strong connections within the caregiver community to gain continuous knowledge.
  • Scheduled daily and weekly care hours for the client caseload.

Customer Service

Money Transfer
Perth, WA
10.2024 - Current
  • Enhanced client satisfaction by addressing their financial goals and concerns in a timely manner.
  • Drafted financial reports to support comprehensive investigations.
  • Monitored and updated financial plans to comply with client goals.
  • Analyzed financial needs of clients and developed tailored strategies to meet goals.
  • Managed client issues and returned calls and emails
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Provide information to the accountant about the client's needs.
  • Scheduled meetings for clients
  • Filings
  • Assisting client with filling forms

QUALITY CHECK SUPERVISOR

Fruitco Farm
, WA
01.2020 - 02.2021
  • Performed risk assessments to identify potential hazards or operational inefficiencies and implement corrective measures.
  • Picked and packed order items.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Followed orders precisely for correct items, sizes and quantities.
  • Planned schedule for crop rotation, plantings, and harvest.
  • Reduced packing errors by consistently double-checking orders and ensuring correct items were included.
  • Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.
  • Printed labels, packaged boxes, and loaded into outbound containers.

COUNTER AND CUSTOMER SERVICE

Halal in Grocery and meat
Gosnells, WA
04.2020 - 01.2021
  • Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
  • Warmly welcomed customers upon approaching the counter and placing orders.
  • Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
  • Operated register efficiently, reducing wait times and improving customer experience.
  • Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
  • Managed high volumes of incoming calls while maintaining attention to detail at the counter during busy periods.
  • Managed cash transactions for accurate accounting and minimized discrepancies.

Education

Cert IV - nursing

Midland North Metropolitan TAFE
Midland, WA
08.2025

Bachelor of Science -

Curtin University
Bentley, WA
12.2024

Cert III - Allied health assistant

Lynwood Senior High School
08.2024

Cert III - Mining Engineering

Munster South Metro Tafe
08.2024

Graduated High School -

Lynwood Senior High School
08.2024

Skills

  • Remote Support
  • Network Troubleshooting
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Flexible and Adaptable
  • Dependable and Responsible
  • Multitasking
  • Excellent Communication
  • Critical Thinking
  • Computer Skills
  • Calm Under Pressure
  • Organization and Time Management
  • Verbal Communication

Training

  • Understanding the NDIS
  • Infection Control for Disability Support Workers
  • Manual Handling & Safe Lifting (2025)
  • Positive Behaviour Support (PBS) Basics
  • Workplace Health & Safety (WHS) Awareness
  • First Aid and CPR (2025)
  • Work with children check
  • Medication complete CERT (2025)

References

  • Shekiba Ali, College Support Worker (My Abilities WA), 0468678817
  • Navid Ahmad, Boss/Owner (Money Transfer Company), 0481337592

Languages

  • Urdu, Native or Bilingual
  • Dari, Native or Bilingual
  • Arabic, Professional Working
  • English, Full Professional

Languages

Persian
Full Professional
Urdu
Professional
Hindi
Professional

References

References available upon request.

Timeline

NDIS SUPPORT WORKER

NDIS
01.2025 - Current

Customer Service

Money Transfer
10.2024 - Current

COUNTER AND CUSTOMER SERVICE

Halal in Grocery and meat
04.2020 - 01.2021

QUALITY CHECK SUPERVISOR

Fruitco Farm
01.2020 - 02.2021

Cert IV - nursing

Midland North Metropolitan TAFE

Bachelor of Science -

Curtin University

Cert III - Allied health assistant

Lynwood Senior High School

Cert III - Mining Engineering

Munster South Metro Tafe

Graduated High School -

Lynwood Senior High School
SHAHIMA HAKIMI