Courtney Jeffrey
Parramatta,Australia
Summary
- Motivated sales professional with over six years of experience in retail and showroom sales. Skilled in upselling, generating repeat business and managing inbound sales across multiple channels (in-person, phone and email). Recognised for delivering exceptional customer service in both team and independent settings. Proven ability to communicate effectively and handle sales operations efficiently. Eager to continue learning and contribute to achieving sales targets in a fast-paced, customer focused environment.
Overview
8
8
years of professional experience
Work History
Salesperson
Gem Windows and Doors
Castle Hill, NSW
03.2022 - 01.2025
- Solely managed the showroom, handling all customer enquiries and sales via phone, email and face-to-face interactions.
- Provided every customer with comprehensive assistance upon entering the store, through window and door selection, and completion of purchases.
- Listened to customer needs to identify and recommend best products and services.
- Built strong customer relationships, resulting in repeat business and referrals.
- Achieved and exceeded 100% of sales targets every month during tenure, demonstrating consistent high performance.
- Coordinated with dispatch teams to ensure timely and accurate deliveries.
- Maintained showroom presentation to enhance customer experience.
Electrical Salesperson
Harvey Norman
Liverpool, Australia
07.2017 - 07.2021
- Delivered tailored product recommendations by assessing customers needs and wants.
- Regularly exceed sales expectations and contributed to team targets.
- Built strong product knowledge across electrical appliances through continuous learning and trade nights.
- Supported operations by covering cashier duties.
- Used a friendly and approachable method when assisting customers.
- Processed and fulfilled online orders efficiently, ensuring accurate picking, packing and timely dispatch.
- Resolved faulty product issues by coordinating returns and replacements, ensuring customer satisfaction.
- Arranged merchandise displays to highlight promotions and new product lines.
- Applied strong attention to detail when recommending complimentary products, boosting average transaction values through upselling.
- Monitored customer orders addressing any issues throughout the process.
Education
Diploma of Beauty Therapy - Beauty
Australian National College of Beauty
Pyrmont01.2017
High School - English, Hospitality, Food technology, I.P.T, Community and Family Studies
Ambarvale High School
Ambarvale01.2015
Skills
- Sales & Upselling
- Negotiation & Client Follow Up
- Time Management & Organisation
- Internet Navigation
- Email Proficiency
- Customer Service
- Effective Communication
References
References available upon request.
Timeline
Salesperson
Gem Windows and Doors
03.2022 - 01.2025
Electrical Salesperson
Harvey Norman
07.2017 - 07.2021
Diploma of Beauty Therapy - Beauty
Australian National College of Beauty
High School - English, Hospitality, Food technology, I.P.T, Community and Family Studies
Ambarvale High School
Similar Profiles
Aaron FrydmannAaron Frydmann
Process Worker / General Warehouse Associate at Gem Windows and DoorsProcess Worker / General Warehouse Associate at Gem Windows and Doors
Ibsa KichaIbsa Kicha
Assembler at Ply Gem & Green Fox Windows and DoorsAssembler at Ply Gem & Green Fox Windows and Doors
Thomas BattertonThomas Batterton
Door Builder at Gem State Doors and MillworkDoor Builder at Gem State Doors and Millwork
RRAVENAA RUTHRARRAVENAA RUTHRA
Food & Beverage Attendant at PARKROYALFood & Beverage Attendant at PARKROYAL
Seema Devkota AcharyaSeema Devkota Acharya
Assistance in Nursing at BupaAssistance in Nursing at Bupa