Summary
Overview
Work History
Education
Skills
Certification
Hobbies
References
Timeline
Generic

Courtney Lavia

Cairns,QLD

Summary

  • I am writing to express my interest of becoming part of your team and forward my application for this position.
  • As a highly motivated and dedicated person with strong communication and interpersonal skills, I have been extensively involved in my community. My involvement in various events, has allowed me to develop strong interpersonal skills as well as allowing me to work closely with my peers while supporting the community.
  • I am a person whom eager to use my strong communication skills to provide outstanding service to a range of clients. I am keen to develop new skills to complement my studies and to progress throughout industry’s. Interested in exploring and discovering new surroundings, as well as developing new skills.
  • I have all my recent vaccinations, including the Covid-19 vaccine, and a current police check and first aid and CPR, Blue Card, Yellow NDIS Card, as well as my current RSA and other qualifications. With my past and current experiences, it has allowed me to develop strong time management and organisational skills, which I believe are very important when seeking to work in an industry. I contain many personal attributes which I believe make me very suitable for this position, this includes:
  • Communication; Working for several years with people and peers, while gaining great communication skills and building very strong relationships.
  • Motivation; Volunteer participation and results to demonstration high motivation, and the strive to succeed.
  • Customer Service; With several year’s of experience with customers, peers, and staff,which allows everyone to be fully satisfied, and upholding up to standards and beyond. My teachers/professors, educators and work peers, have commended me for my initiative, willingness to participate and my dedication to helping where possible. I enjoy working with others and believe that my strong communication skills will ensure that I can meet the expectations of this role. You will find me to be a confident, well-presented person who is able to work well independently, using initiative to resolve issues as they arise. I have excellent communication skills and I am a team player who contributes positively to team outcomes. I am confident in being able to adapt quickly to the requirements of any position and fulfil the role within your organisation. I am willing to obtain any licenses or qualifications for this roll.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Support/Youth Worker

GSL
01.2024 - Current
  • This job focused on supporting children and young adults with their day-to-day living
  • Managing medications, supporting and encouraging independent living skills, teaching and guiding the clients
  • As well as keeping the clients safe, prompting clients to achieve their goals and to make a guided decisions, and helping them lead a full and rich life in the community
  • As well as maintaining professionalism, writing case notes and reporting incidents when occurred

Dental Nurse

South Cairns Dental
01.2023 - 12.2024
  • This job allowed me to grow and developed many more skills, experiences and and leadership skills
  • Through Training new staff, to learning about implantology, leading large surgical procedures
  • Being the head dental nurse, guiding other staff members and teaching
  • Furthermore, being trained in reception roles, learning how to open and close the clinic, filing, making payments and excelling in computer skills
  • I have developed a better eye for detail and have continued to excel in this position

Dental Nurse

Steve King Dental
01.2022 - 12.2023
  • This job allowed me to provide a great experience for all patients, as well as caring for them throughout their treatments
  • I assisted the Dentist, by cleaning, setting up and assisting them in any way possible
  • I also learnt administration, taking phone calls and processing forms of payments
  • I was also training new staff and opening and closing the multiple clinics the Steve King Dental Group owned
  • I had to provide a safe and comfortable environment for everyone including the patients and staff

CREW MEMBER

ANNEE’S CAPHE SUA DA
01.2020 - 12.2022
  • This job allowed me to provide a great experience for all customers and learn to understand people more
  • I learnt how to build better relationships and to be in a fun environment as well as completing all tasks
  • I had to clean, organize and prepare stock
  • I made drinks and learnt how to keep a workplace clean and up to standard

CREW MEMBER

HUNGRY JACKS
01.2020 - 12.2020
  • This job allowed me to understand and learn how customer service worked
  • Very similar to McDonalds
  • The tasks I had to undertake were organizing and cleaning the area (collecting rubbish, cleaning bins, mopping and spot sweeping) and presenting orders together and making sure the customer service was up to standards

CREW MEMBER/CUSTOMER EXPERIENCE LEADER

MCDONALDS
01.2017 - 01.2019
  • This job allowed me to understand and learn how customer service worked
  • The tasks I had to undertake were organizing and cleaning the area (collecting rubbish, cleaning bins, mopping and spot sweeping) and presenting orders together and making sure the customer service was up to standards
  • By guiding younger staff and new staff into the right direction and helping them become more confident in themselves and their job
  • While maintaining a good experience for all customers

VOLUNTEER CHILD SUPERVISOR

OUTSIDE SCHOOL HOURS CARE - ST ANDREWS CATHOLIC COLLEGE
01.2017 - 01.2018
  • This was a volunteer position, it allowed to learn how to value and understand people better
  • I had to respond to each child's needs and cares that is sensitive and relevant
  • As well as encourage the children to explore and investigate in a safe environment
  • Furthermore, providing supervision and assistant during programed activities

Education

Diploma Of Nursing-Still Completing -

TAFE QUEENSLAND

Certificate III Individual Support -

TAFE QLD
QLD

Certificate IV Youth Work -

TAFE QLD
QLD

Certificate III in Dental Assistant -

01.2023

Skills

  • Communication
  • Written Communication
  • Verbal Communication
  • Teamwork
  • Problem Solving
  • Listening
  • Customer Interaction
  • Time Management
  • Multi-tasking
  • Confidentiality
  • Privacy
  • Touch Typing
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Outlook
  • OS X
  • Google Docs
  • Google Drive
  • Google Sheets
  • Lucidchart
  • Lucidpress

Certification

  • 01/01/21, CURRENT CPS
  • 01/01/21, CURRENT FEDERAL POLICE CHECK
  • 01/01/22, CURRENT BLUE CARD
  • 01/01/21, CURRENT YELLOW CARD
  • 01/01/21, CURRENT RSA
  • 01/01/20, CERTIFICATE III IN FITNESS
  • 01/01/18, BRONZE DUKE OF EDINBURGH AWARD
  • 01/01/19, SILVER DUKE OF EDINBURGH AWARD
  • 01/01/21, Diploma in Nursing (Current)
  • 01/01/23, CERTIFICATE III IN DENTAL ASSISTANT
  • 01/01/24, Hand Hygiene Certificate (Current)
  • 01/01/24, Food Health and Safety Certificate (Current)
  • 01/01/24, Mental Health Training Certificate (Current)
  • 01/01/24, Certificate III Individual Support (still completing)
  • 01/01/24, Certificate IV Youth Work (still completing)

Hobbies

In my spare time, I train for triathlons and the Ironman. This takes a lot of discipline to partake in, however I have a strong passion for health and fitness.

Another hobby of mine, is cars. I co-drive in Rally Driving.

However in my down time, I love reading a good book.

References

Sisilia Kairi: 0498 667 908

Grace Ashman: 0459 033223

Timeline

Support/Youth Worker

GSL
01.2024 - Current

Dental Nurse

South Cairns Dental
01.2023 - 12.2024

Dental Nurse

Steve King Dental
01.2022 - 12.2023

CREW MEMBER

ANNEE’S CAPHE SUA DA
01.2020 - 12.2022

CREW MEMBER

HUNGRY JACKS
01.2020 - 12.2020

CREW MEMBER/CUSTOMER EXPERIENCE LEADER

MCDONALDS
01.2017 - 01.2019

VOLUNTEER CHILD SUPERVISOR

OUTSIDE SCHOOL HOURS CARE - ST ANDREWS CATHOLIC COLLEGE
01.2017 - 01.2018

Certificate III in Dental Assistant -

Diploma Of Nursing-Still Completing -

TAFE QUEENSLAND

Certificate III Individual Support -

TAFE QLD

Certificate IV Youth Work -

TAFE QLD
Courtney Lavia