Courtney Lloyd
Mount Low,QLD
Summary
Experienced in providing customer service within the retail and food service industries, I am seeking an opportunity to expand my skills and knowledge to gain ongoing employment. Results-driven Customer Service Assistant known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, customer relationship management, and multitasking. Excel in communication, empathy, and problem-solving to enhance customer satisfaction and loyalty. Committed to maintaining professionalism and courtesy in fast-paced environments. Reliable and hardworking customer service professional with demonstrated multitasking skills in fast-paced settings. Knowledgeable about processing paperwork and payments to complete orders while coordinating shipments and coordinating timely deliveries. Well-organized, proactive and detail-oriented.
Overview
4
4
years of professional experience
Work History
Customer Service Assistant
Thriftys Discount Items Store
11.2014 - 02.2016
- Customer service in person and by phone, assisting with enquiries about available products and items sold in store
- Completing open and close procedures for the store
- Counting in registers cash trays and end of day cash drawer and eftpos reconciliations
- General cleaning and tidying areas
- Stocking shelves, receiving deliveries, and participating in regular store stocktaking
- Follow safe work practices
- Comply with store policies and procedures
Customer Service Assistant
Bushland Beach Convenience Store
01.2013 - 11.2014
- Customer service in person and by phone, assisting customer with purchases of retail items and convenience foods hot and cold
- Operated cash register and eftpos sales
- Stocking shelves and participating in regular stocktaking
- Assist with preparation of hot and cold foods
- Follow safe work practices
- Comply with managements policies and procedures
Customer Service Assistant
Woodlands Take-Away
10.2011 - 08.2012
- Customer service in person and by phone, taking hot and cold food orders
- Operated cash register and eftpos sales
- Stocking drink fridges and condiments, as well as participating in regular stocktaking
- Assist with preparation of hot and cold foods
- Follow safe work practices
- Comply with managements policies and procedures
Education
Northern Beaches State High School
Deeragun, QLD11-2017
Skills
- Customer service
- Cash handling
- Eftpos operation
- Stock management
- Food preparation
- Sales transactions
- Cash drawer reconciliation
- Safe work practices
- Problem solving
- Teamwork skills
References
Bonnie Long, Personal Referee, 0472 618 057
Timeline
Customer Service Assistant
Thriftys Discount Items Store
11.2014 - 02.2016
Customer Service Assistant
Bushland Beach Convenience Store
01.2013 - 11.2014
Customer Service Assistant
Woodlands Take-Away
10.2011 - 08.2012
Northern Beaches State High School
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