Courtney McFadyen
Wallsend,NSW
Summary
Dedicated naturopathy student with a strong passion for holistic health and well-being. Experienced in delivering exceptional customer service and proficient in various administrative tasks. Adept at creating welcoming and nurturing environments for clients while maintaining a high level of professionalism. Eager to contribute knowledge and enthusiasm to a dynamic team focused on promoting wellness and self-care. Flexible and available for a 7-day roster, including weekends and public holidays. Committed to prioritizing health and well-being in every aspect of work.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administration Receptionist
Laze Infrared Saunas
10.2023 - Current
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Escorted clients to treatment rooms.
- Learned details of types of treatments and offerings in order to answer questions from customers.
- Answered phone system, routing calls, delivering messages to staff and greeting visitors.
- Handled payments and processed credit card transactions.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
Administration Receptionist
Yoga Loft
01.2020 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls.
- Corresponded with clients through email and phone to confirm appointments, and update client records.
- Provided clerical support to company employees by copying and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Developed and implemented techniques for increasing website page visits and likes.
- Oversaw company social media profile and created and managed landing pages for products.
Coach
Lissome
01.2021 - 03.2022
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Designed specific workout systems for individual clients based on performance ability.
- Assisted clients with personal fitness goals through realistic objectives.
- Used music to motivate and energize classes.
- Set up and broke down equipment before and after classes.
- Demonstrated proper form and technique to prevent injury.
Customer Service and Sales Representative
Cotton On
11.2016 - 04.2023
- Greeted and welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Opening and closing business.
- Trained and mentored new sales representatives.
Education
Bachelor of Health Science - Naturopathic Medicine
Endeavour College
Current
Bachelor of Exercise And Sport Science -
University of Newcastle
11-2018
Certificate III & IV - Fitness
Australian Institute of Fitness
11-2023
Skills
- Professional Demeanour
- Greeting and Seating Clients
- Verbal and Written Communication
- Administrative Support
- Technical Support
- Word Processing
Certification
- HLTAID001 – Provide CPR
- HLTAID003 – Provide First Aid
- Police Clearance Certificate
Hobbies
200 Hour Vinyasa Yoga Teacher - 2023
50 Hour Yin Yoga Teacher - 2022
Timeline
Administration Receptionist
Laze Infrared Saunas
10.2023 - Current
Coach
Lissome
01.2021 - 03.2022
Administration Receptionist
Yoga Loft
01.2020 - 04.2022
Customer Service and Sales Representative
Cotton On
11.2016 - 04.2023
Bachelor of Health Science - Naturopathic Medicine
Endeavour College
Bachelor of Exercise And Sport Science -
University of Newcastle
Certificate III & IV - Fitness
Australian Institute of Fitness
- HLTAID001 – Provide CPR
- HLTAID003 – Provide First Aid
- Police Clearance Certificate
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