Courtney Mears
Brisbane,QLD
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Full Time Sales & Customer Service Representative
Water Filter World Australia
01.2023 - Current
- Manage customer inquiries via phone and email, providing excellent service and product knowledge.
- Effectively sell water filtration systems for commercial, agricultural, and residential properties.
- Assemble custom water filtration systems based on customer specifications.
- Diagnose, repair, and test water filtration systems returned by customers to ensure optimal functionality.
- Managed all aspects of shipping, including packaging products, preparing parcels, and coordinating delivery to customers.
Full Time Face to Face Sales Representative
STRIVE & SUCCEED
11.2021 - 12.2022
- Conducted Full time door-to-door sales for charitable organizations including Mission Australia, Doctors Without Borders (DWB)
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met quotas by implementing strategic sales plans and effective time management.
- Provided virtual assistant services, including logo design and the creation of workbook materials.
Face to Face Sales Representative & Team Leader
SNG COLLECTIVE
12.2020 - 07.2021
- Conducted full time face-to-face sales for prominent charities including RSL Art Union, Heart research Institute (HRI), and Mission Australia.
- Led a team of four, responsible for daily training sessions, performance assessments, and team development to ensure optimal results on field.
- Engaged in telesales campaigns for the RSL, driving engagement and contributions.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Virtual Assistant
Here On Purpose
12.2019 - 02.2020
- Filmed and edited videos, creating engaging content for various platforms.
- Managed email communications, calendars, and all social media accounts.
- Coordinated and distributed daily email newsletters to a broad contact list.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
Full Time Fast Food Worker
Hungry Jack's
11.2017 - 07.2018
- Delivered excellent customer service, including order taking and operating the drive-thru and cash register/till.
- Prepared and stocked food items, operated fryers and boilers to cook meals efficiently.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Managed cleaning duties and ensured proper store closure procedures were followed at the end of each shift.
Education
Lockyer District High Schoo
Gatton, QLD02-2017
Skills
- Customer service
- Critical thinking
- Problem resolution
- Relationship building
- Call centre experience
- Computer proficiency
- Product knowledge
- Appointment scheduling
- Administrative support
- Staff training
- Product sales
- Delivery scheduling
Certification
- RSA
- RSG
- Cert 2 Furnishing
Timeline
Full Time Sales & Customer Service Representative
Water Filter World Australia
01.2023 - Current
Full Time Face to Face Sales Representative
STRIVE & SUCCEED
11.2021 - 12.2022
Face to Face Sales Representative & Team Leader
SNG COLLECTIVE
12.2020 - 07.2021
Virtual Assistant
Here On Purpose
12.2019 - 02.2020
Full Time Fast Food Worker
Hungry Jack's
11.2017 - 07.2018
- RSA
- RSG
- Cert 2 Furnishing
Lockyer District High Schoo
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