Courtney Ostler
Hoppers Crossing,VIC
Summary
I am a self-motivated and enthusiastic team player with experience in a variety of fields. I am a confident, committed and hard-working employee for any place of employment. I pride myself in being honest, respectful and professional amongst my colleagues. My employers would comment positively on my flexibility, punctuality and ability to problem solve effectively.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Flight Attendant
Virgin Australia
05.2022 - Current
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to CASA regulations.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Support G4 (Supervisor)
Bunnings Warehouse
10.2017 - 12.2022
- As a team member for 4 years at Bunnings I provided friendly and helpful service to our customers
- Whilst also merchandising products, replenishing materials and gaining knowledge on products sold within the business to be able to best support customers
- A vital part of my role now as a supervisor in support is being approachable and confident in my role while interacting with customers and other team members
- I ensure all members of my team have an active voice and feel heard by leadership
- To maintain a professional work environment that runs smoothly I coordinate the support team breaks, deal with customer complaints in a respectful manner and assist with rostering that meets monthly budgets.
Junior Events Coordinator
Rocksteady Entertainment
10.2018 - 03.2020
- The bulk of my role revolved heavily around social media which included promotional theme nights, content creation, liaising with the photographer to upload promotional videos and photos that meet weekly deadlines
- Weekly events relied on me to purchase props and coordinate the layout of the venue with their floor manager and to also keep in mind of all OH&S policies to keep and patrons safe at all times.
Crew Member
McDonald's
05.2015 - 11.2017
- While working at McDonalds I gathered many skills in customer service these include: team work, time management, point of sale, cash handling and customer problem solving
- There were many training sessions I was involved in while employed with McDonalds including good understanding of OH&S standards and also my certificate III in retail operations.
Education
Bachelor Of Business - Event Management & Marketing
Victoria University
Melbourne, VIC2020
Year 12 VCE Certificate -
Thomas Carr College
2017
Skills
- Valued Team Player
- Problem Solving Skills
- Delegation Skills
- Always Punctual
- Strong Communication Skills
- Ability to remain calm under pressure
- Human & Interpersonal Management Skills
- Emergency Response, Safety Procedures & First Aid
- Hospitality Service Expertise
- Company Policy Adherence
- Organizational skills
- Reliability and punctuality
- Decision-making abilities
- Workload Management
- Positive and Constructive Feedback
- Team Building and Leadership qualities
- Schedule Management
- Flexible and Adaptable
- Supervision and leadership
Certification
Certificate III in Retail Traineeship
RSA Certificate
First aid, CPR & Fire Hydrant Certificate
References
- Georgia Mills, Shift Manager, McDonalds, 0432 087 256, Georgia.mills9991@gmail.com
- Leigha Needham, G4 / Supervisor of Support (past), Bunnings Warehouse, 0449 877 033
- Anthony Morello, Owner of Rocksteady Entertainment, 0425 762 045, anthonymorello@gmail.com
- Travis Dames, Coordinator, Bunnings, 0421 988 872
Timeline
Flight Attendant
Virgin Australia
05.2022 - Current
Junior Events Coordinator
Rocksteady Entertainment
10.2018 - 03.2020
Support G4 (Supervisor)
Bunnings Warehouse
10.2017 - 12.2022
Crew Member
McDonald's
05.2015 - 11.2017
Bachelor Of Business - Event Management & Marketing
Victoria University
Year 12 VCE Certificate -
Thomas Carr College