Motivated individual with a track record of effectively managing tasks in fast-paced settings. Strong adaptability and communication skills enhance collaboration within teams. Proven ability to learn quickly and tackle new challenges, ensuring alignment with company goals. Committed to professionalism and delivering results that support organizational growth.
Overview
16
16
years of professional experience
Education
VCE -
The Grange P-12 Secondary College
Hoppers Crossing, VIC
01.2010
Certificate II - Hospitality
RSG Training
Hoppers Crossing, VIC
Certificate III - Business
RSG Training
RSF/RSA -
First Aid -
Barista Coffee Training -
Loyalty Course Training -
Real-Estate - Licensing Course -
Working with Children Check -
Police Check -
Cyber Security Training -
Skills
Administrative skills
Professional presentation
Friendly professionalism
Motivated self-starter
Enthusiastic attitude
Direction following ability
Initiative showing capability
Customer service experience
Business acumen in retail and hospitality
Detail-oriented approach
Computer proficiency
Microsoft Office expertise
Communication excellence
Interpersonal effectiveness
Confidentiality handling
Dependability and integrity
Proactive mindset
Task juggling ability
Prioritization skillset
Office upkeep knowledge
Work History
Administration Officer
Horizon Healthcare
Werribee, Victoria
08.2022 - 12.2022
Executed recruitment processes for Support Workers while adhering to NDIS standards.
Maintained compliance with regulatory standards in patient record management.
Facilitated appointment scheduling and calendar management for healthcare providers.
Optimized communication between departments to strengthen collaboration.
Oversaw rosters for Participants and Support Workers to maximize scheduling efficiency.
Conducted performance evaluations and recommended staff training programs.
Updated databases with customer contact information changes accurately.
Responded promptly to incoming calls and customer inquiries, ensuring satisfaction.
Directed calls to appropriate departments, ensuring prompt communication.
Assisted patients and visitors with inquiries, providing essential information.
Operated multi-line switchboard to manage incoming calls effectively.
Maintained records of incoming and outgoing calls for accuracy.
Coordinated with medical staff to relay urgent messages quickly.
Monitored emergency call signals and responded promptly to alerts.
Documented emergency calls according to established protocols for accurate record-keeping.
Color-coded emergency actions based on specific procedures for multiple hospitals.
Transmitted urgent messages via paging system to ensure prompt communication.
Monitored approximately 10 alarm systems, responding to alerts for safety compliance.
Made announcements over hospital P.A. system to disseminate timely information.
Coordinated doctors' rosters for 24-hour rotations across various hospitals.
Utilized two-way security system for immediate response and communication needs.
Ensured compliance with hospital communication protocols and standards.
Handled confidential information with discretion and professionalism.
Maintained knowledge of current office events and staff members' locations for callers inquiring about them.
Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
Routed emergency calls to the appropriate department or personnel.
Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Completed connections between callers, departments and professionals.
Maintained a clean work area by organizing supplies neatly throughout shift.
Performed general administrative duties such as filing documents, photocopying materials.
Greeted visitors in a professional manner when they arrived at the switchboard station.
Monitored and recorded daily phone activity in log book.
Addressed customer concerns professionally in order to provide satisfactory solutions.
Provided customer service support by responding to inquiries, complaints and requests for information.
Paged employees over PA system to ensure prompt connection with callers.
Operated telephone switchboard and routed calls to correct destination.
Utilized paging technology within organization to connect quickly with key people.
Assisted staff with technical issues by performing simple troubleshooting and registering helpdesk tickets with IT department.
Supervisor for Function events
Hotel 520
Tarneit, Australia
01.2021 - 05.2021
Organized and prepared all scheduled events and occasions.
Handled client events, appointments, and account payments according to established procedures.
Designed graphic materials including posters, menus, signage, brochures, and advertisements.
Served food and took orders across venue.
Presented meals attractively before serving to enhance guest experience.
Managed cash transactions accurately and efficiently.
Ensured cleanliness and restocking of Bistro Food Room and functions regularly.
Executed opening and closing procedures for Bistro Food Room and functions.
Waitress
The Telegraph Hotel
Geelong, Victoria
05.2021 - 07.2021
Managed food service and order-taking for venue-wide operations.
Ensured appealing meal presentation prior to serving.
Handled monetary transactions with accuracy and efficiency.
Executed opening and closing procedures for Bistro Food Room and functions.
Delivered exceptional customer service, addressing food complaints and inquiries.
Maintained regular cleaning and restocking of supplies.
Prepared and served various coffee beverages.
Served alcohol in compliance with regulations.
Bistro/Function Supervisor and Receptionist
The Brook - Point Cook
Point Cook, Australia
09.2017 - 01.2021
Flexibility working in different departments of the venue.
All duties required for reception.
Serving food and taking orders venue wide
Meal presentation before serving
Money handling
Supervisor cover/Bistro Food Room & Functions
Customer service (food complaints, serving customers etc.)
Regular roster cleaning and restock
Making coffees
Opening and closing procedures for Bistro Food Room/Functions
Serving alcohol
Function Supervisor
Function bar and function floor
Money handling/register
Taking orders
Serving, alcohol
Serving meals/finger foods etc
Function preparation (Weddings, birthdays, special occasions etc.)
Admin for functions: Event orders. Creating and adjusting documents for events.
Customer service
Responding to client enquiries.
Phone enquiries, organising appointments, confirming with clients regarding to their event, follow ups, payments, help organising client events when needed etc.
Reports for functions
Creativity with function welcome signs, bar tab signs, posters etc.
Support Linen ordering or any other materials needed for functions.
Flexible on supporting the functions with Melody/Venue Manager
Supervised daily operations of bistro to ensure smooth service flow.
Trained and mentored staff on customer service standards and procedures.
Managed inventory levels and ordered supplies to maintain stock availability.
Coordinated staff schedules to align with peak service times and events.
Developed and implemented training programs for new team members.
Ensured compliance with health and safety regulations in food handling practices.
Assisted in creating seasonal menus to enhance customer dining experience.
Resolved customer complaints promptly to maintain high satisfaction levels.
Resolved customer complaints in a timely manner.
Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
Ensured compliance with all applicable laws, regulations, policies and procedures.
Evaluated staff performance, enforced policies, maintained health codes and kept licenses current to promote superior service standards.
Implemented safety protocols such as monitoring temperature checks for food handlers.
Maintained cleanliness of bistro area and ensured adherence to health codes.
Assisted in the preparation of menus by recommending special items or daily specials based on seasonal availability of ingredients.
Maintained records of sales and financial transactions, invoices and P.O's.
Prepared weekly reports on bistro activities and employee performance.
Monitored inventory levels, ordering supplies as needed.
Provided leadership to ensure customer satisfaction and quality standards were met.
Inspected food before it was served to ensure it met quality standards.
Conducted periodic inventories of equipment or supplies used in the bistro.
Supported marketing initiatives through promotional events or campaigns.
Recruited, interviewed, hired, trained, evaluated, and terminated personnel as necessary.
Established goals for bistro staff members to meet throughout their shift.
Directed and supervised bistro staff, ensuring efficient operations.
Scheduled shifts, assigned tasks to employees, and monitored performance.
Addressed customer inquiries regarding menu items or pricing information.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
Observed food safety and sanitation protocols to reduce germ spread.
Delegated work to staff, setting priorities and goals.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Explained goals and expectations required of trainees.
Coached staff on strategies to enhance performance and improve customer relations.
Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Sales Assistant
JEANSWEST
Melton, -1
10.2017 - 06.2019
Registers
Customer service
Store upkeep
Security at the front of the store
Opening and closing store procedures
Upselling products
Meeting daily KPIs (key performance indicator)
Weekly budgets
Packaging orders and deliveries
Loss prevention (floor theft)
Filling stock
Merchandising
Apparel
Back of House (Stock Room)
Support other locations of stores.
Support back up, store manager responsibilities
Assisted customers in selecting products and providing style advice.
Managed inventory by restocking shelves and organizing merchandise displays.
Conducted transactions accurately using point-of-sale systems.
Collaborated with team members to maintain store cleanliness and organization.
Handled customer inquiries and resolved issues in a timely manner.
Supported promotional activities by setting up displays and signage.
Provided feedback on customer preferences to improve product offerings.
Engaged with customers to create a welcoming shopping environment.
Helped customers find specific products, answered questions, and offered product advice.
Greeted customers and provided assistance with product selection.
Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
Assisted customers with returns, exchanges and refunds.
Informed customers about current promotions and discounts.
Answered incoming telephone calls to provide store, products and services information.
Maintained cleanliness of the sales floor area at all times.
Accepted and completed cash, check and credit card payments.
Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
Organized stockroom shelves, racks and bins according to store layout and product categories.
Monitored stock levels to facilitate restocking and replenishment of shelves.
Assisted in creating displays to promote products.
Replenished merchandise on shelves as needed throughout the day.
Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
Ensured that all promotional materials were properly displayed in their designated areas.
Used computer system to retrieve customer information, part number inventory and status of purchase orders.
Attended staff meetings to discuss new products or changes in store policy or procedure.
Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
Managed cash register transactions accurately and efficiently.
Performed regular price checks to ensure competitive pricing.
Assisted customers in locating products, providing detailed information and recommendations.
Managed daily sales floor operations, ensuring optimal customer service and satisfaction.
Provided excellent customer service to clients in person and over the phone.
Cleaned shelves, counters and tables to maintain organized store.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Maintained knowledge of sales and promotions, return policies and security practices.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Maintained records related to sales for store management.
Organized store by returning merchandise to proper areas and restocked displays.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Watched for and recognized security risks and thefts to prevent or handle situations.
Personal Assistant
YPA Real Estate Werribee
Werribee, Victoria
03.2017 - 04.2017
Customer Service
Responding to client enquiries
Emails
Phone enquiries, organising appointments, confirming with vendors regarding open times etc, follow up buyer enquiries etc.
Appointments, Private Inspections, Bank Valuation, Final Inspections etc.
Organising open inspections
Displaying Open Boards on the street
Advertising for new listings
General Administration, handling contracts.
Letter box drops, door knocking
Reception cover
Managed appointment scheduling for real estate agents and clients.
Prepared and organized documents for property listings and client meetings.
Coordinated communication between clients and the real estate team.
Conducted research on market trends to support agent activities.
Maintained office supplies and equipment for optimal functioning.
Handled client inquiries through phone and email with professionalism.
Organized files and maintained the database for easy access to information.
Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
Maintained confidential files related to personnel records or other sensitive information.
Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
Checked personal and professional activities to remind employer of priority tasks and deadlines.
Organized personal and professional calendars with reminders for upcoming meetings and events.
Performed calendar management and scheduling of appointments for the executive.
Greeted visitors in a professional manner and provided assistance with inquiries.
Managed office supplies inventory and placed orders when necessary.
Prepared documents such as reports, presentations, agendas, and correspondence.
Scanned documents into electronic format for storage in a secure database system.
Sorted mail received daily for distribution throughout the office.
Processed invoices related to business expenses incurred by the executive team.
Supervisor
ALH-Plaza Tavern
Werribee, Victoria
01.2015 - 04.2017
Served food and took orders in bistro, restaurant, and functions.
Presented meals prior to service to enhance dining experience.
Handled money transactions accurately and efficiently.
Executed cleaning tasks to maintain a hygienic environment.
Managed opening and closing procedures for bistro, restaurant, and functions.
Supervised functions and bistro operations, ensuring high standards.
Restocked supplies to support uninterrupted service delivery.
Organized and oversaw functions, including function bar management.
Sales Assistant
Kmart - Pacific Werribee
Werribee, Victoria
07.2010 - 04.2017
Registers
Customer Service
Store upkeep
Security at the front of the store
Upselling products
Loss prevention (floor theft)
Filling stock
Merchandising
Apparel
Back of House (Stock Room)
Supervisor
Supported other departments of the store
Helped other stores when required with stock work
Assisted customers in selecting products and providing style advice.
Managed inventory by restocking shelves and organizing merchandise displays.
Conducted transactions accurately using point-of-sale systems.
Collaborated with team members to maintain store cleanliness and organization.
Handled customer inquiries and resolved issues in a timely manner.
Supported promotional activities by setting up displays and signage.
Provided feedback on customer preferences to improve product offerings.
Engaged with customers to create a welcoming shopping environment.
Helped customers find specific products, answered questions, and offered product advice.
Greeted customers and provided assistance with product selection.
Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
Assisted customers with returns, exchanges and refunds.
Informed customers about current promotions and discounts.
Answered incoming telephone calls to provide store, products and services information.
Maintained cleanliness of the sales floor area at all times.
Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Accepted and completed cash, check and credit card payments.
Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
Organized stockroom shelves, racks and bins according to store layout and product categories.
Monitored stock levels to facilitate restocking and replenishment of shelves.
Fostered relationships with customers to expand customer base and retain business.
Replenished merchandise on shelves as needed throughout the day.
Ensured that all promotional materials were properly displayed in their designated areas.
Used computer system to retrieve customer information, part number inventory and status of purchase orders.
Attended staff meetings to discuss new products or changes in store policy or procedure.
Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
Used point-of-sale systems to track inventory levels and properly restock shelves.
Processed special orders for out-of-stock items when necessary.
Analyzed customer feedback data to identify areas of improvement within store's services.
Managed cash register transactions accurately and efficiently.
Performed regular price checks to ensure competitive pricing.
Assisted customers in locating products, providing detailed information and recommendations.
Managed daily sales floor operations, ensuring optimal customer service and satisfaction.
Processed orders accurately and efficiently using a POS system.
Provided excellent customer service to clients in person and over the phone.
Cleaned shelves, counters and tables to maintain organized store.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Maintained knowledge of sales and promotions, return policies and security practices.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Organized store by returning merchandise to proper areas and restocked displays.
Answered store and merchandise questions and led customers to wanted items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Ticketed, arranged and displayed merchandise to promote sales.
Watched for and recognized security risks and thefts to prevent or handle situations.
Bistro/Functions/Café Assistant
The Hoppers Club
Hoppers Crossing, Victoria
01.2010 - 01.2015
Serving food and taking orders in the Bistro/Restaurant
Meal presentation before serving
Money handling
Supervisor cover
Customer service (food complaints, serving customers etc.)
Regular roster cleaning and restock
Making coffees and preparing food in the 'Hoppers Club Café'
Opening and closing 'Hoppers Club Café'
Restocking supplies
Organising and overseeing functions and function bar
Serving meals/finger foods and alcohol etc.
Opening and closing procedures for the club
Setting up for events, performances, special occasions.
Police the health and safety codes and security support.
Assisted customers with menu selections and food recommendations.
Prepared and served beverages and food items to customers.
Maintained cleanliness and organization of the café area.
Processed customer orders using point-of-sale systems efficiently.
Collaborated with team members to ensure smooth café operations.
Handled customer inquiries and resolved service issues promptly.
Stocked supplies and monitored inventory levels regularly.
Supported promotional activities by setting up displays and signage.
Communicated effectively with colleagues in order to ensure smooth operations throughout shifts.
Maintained a clean and organized work environment, including countertops, tables, shelves and equipment.
Followed health and safety regulations when handling food items or operating machinery.
Greeted customers upon their arrival at the cafe and provided them with menu options.
Kept up-to-date with menus changes and specials offered at the cafe.
Assisted in preparing coffee, tea and other beverages according to customers' orders.
Adhered strictly to hygiene protocols while working within the cafe kitchen area.
Cleaned dishes after each meal period using appropriate cleaning supplies.
Took inventory of supplies and equipment and placed new orders to maintain stock levels.
Rang up orders on cash register to process cash, credit card and personal check payments.
Reported to kitchen manager before start of shift to receive assigned station, daily specials and other pertinent information.
Assisted in keeping track of inventory levels for all food items used in the cafe kitchen.
Ensured customer satisfaction by providing excellent service and responding promptly to inquiries.
Stocked inventory of food items such as pastries, sandwiches and salads.
Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
Delivered orders to kitchen and checked for accuracy and correct temperature on pick-up before serving to customers.
Provided accurate information regarding ingredients used in different dishes on the menu.
Operated industrial dishwasher to wash glassware and utensils.
Monitored customer feedback forms and addressed any complaints or issues raised promptly.
Trained new staff members on proper procedures related to food preparation, storage and service.
Organized events such as birthday parties or corporate meetings held at the cafe premises.
Set up dining areas for guests prior to their arrival including arranging tables, chairs and silverware.
Managed seating arrangements for large groups of customers arriving at once.
Prepared daily reports detailing sales figures achieved during shift hours.
Managed inventory and rotated food products in storage to avoid spoilage and waste.
Hired and trained new food service personnel to maintain high productivity levels of staff.
Responded to customer concerns efficiently, accurately and with detailed information.
Rotated and replenished products in display cases.
Performed frequent checks to maintain consistently high quality of food preparation and service.
Coordinated maintenance and repair of food service equipment.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Monitored actions of staff and customers to uphold health and safety standards.
Reviewed daily task list with employees and assigned tasks for completion.
Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
Priced and ordered food products, kitchen equipment, and food service supplies.
Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
Analyzed sales data and financial reports to identify trends and areas for improvement.
Coordinated with chefs and kitchen staff to develop menus that satisfied customer preferences while managing costs.
Fostered a positive working environment, encouraging teamwork and employee engagement.
Updated restaurant policies and procedures as needed to improve workflow and efficiency.
Managed inventory levels, ordering supplies as needed to maintain stock.
Implemented cost control measures to reduce expenses and increase profitability.
Negotiated contracts with vendors to secure competitive prices for food and supplies.
Analyzed sales data to identify trends and adjust strategies accordingly.
Oversaw daily operations of restaurant, ensuring efficient service and customer satisfaction.
Developed and implemented staff schedules to ensure full coverage during peak hours.
Conducted performance evaluations for staff, providing feedback and setting goals for improvement.
Maintained compliance with health and safety regulations, ensuring a clean and safe dining environment.
Trained new employees on restaurant policies, procedures, and customer service standards.
Talked pleasantly with customers while taking orders and promoted positive image for business.
Scrubbed and polished counters to remove debris and food.
Maintained safe food handling practices to prevent germ spread.
Brewed and served coffee and tea with preferred add-ins.
Directed patrons to restrooms and other amenities within facility.
Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
Tailored orders to address customer allergies and gluten concerns.
Sales Assistant
Supre - Bourke St Mall
Melbourne, Victoria
11.2008 - 07.2010
Customer service (include dealing with customer disputes, serving customer etc.)
Register operations (including money handling)
Store upkeep and cleaning
Security at the front of the store
Meeting daily KPI's (key performance indicator)
Upselling products
Loss prevention (floor theft)
Merchandise
Assisted customers in selecting products and providing style advice.
Managed inventory by restocking shelves and organizing merchandise displays.
Conducted transactions accurately using point-of-sale systems.
Collaborated with team members to maintain store cleanliness and organization.
Engaged with customers to create a welcoming shopping environment.
Helped customers find specific products, answered questions, and offered product advice.
Greeted customers and provided assistance with product selection.
Assisted customers with returns, exchanges and refunds.
Informed customers about current promotions and discounts.
Maintained cleanliness of the sales floor area at all times.
Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Monitored stock levels to facilitate restocking and replenishment of shelves.
Managed cash register transactions accurately and efficiently.
Provided excellent customer service to clients in person and over the phone.
Cleaned shelves, counters and tables to maintain organized store.
Computed purchases and received and processed cash or credit payment.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Ticketed, arranged and displayed merchandise to promote sales.
Reception
That Dance Place
Hoppers Crossing, Victoria
01.2007 - 01.2010
Oversaw front desk operations, ensuring cleanliness and functionality of reception areas.
Provided outstanding customer support by answering calls and responding to visitor inquiries.
Coordinated student registration, maintaining precise records and facilitating seamless onboarding.
Managed cash transactions at reception, ensuring accuracy and accountability.
Organized class schedules to optimize timing and resource allocation.
Enhanced client interactions through effective email correspondence management.
Directed security measures in the reception area to maintain a safe environment.
Implemented efficient processes to boost the reception area's operational flow.
Cashier/Kitchenhand
Chicken on Charcoal
Hoppers Crossing, Victoria
01.2007 - 01.2008
Executed cash handling procedures to maintain accurate financial records.
Delivered exceptional customer service by resolving disputes and assisting patrons.
Prepared and cooked food items according to established recipes and standards.
Maintained cleanliness of restaurant facilities to uphold health regulations.
Managed opening and closing operations to ensure smooth transitions between shifts.