Courtney Sumner
Barmera,Australia
Summary
Resourceful Front Office Attendant adept at maintaining high productivity and efficiency in fast-paced environments. Possess specialized skills in customer service, complaint resolution, and appointment scheduling, ensuring smooth front office operations. Able to use Opera Cloud. Excel in communication, time management, and problem-solving, contributing to an enhanced guest experience and operational excellence.
Overview
12
12
years of professional experience
Work History
Front Office Attendant
Voyages Tourism
Yulara, NT
05.2024 - Current
- Provided directions to local attractions or businesses when requested by guests.
- Participated in weekly meetings with management staff discussing upcoming events or changes in policy.
- Assigned rooms to guests, collected payments, and processed credit card transactions.
- Performed daily tasks such as cashing out registers, balancing accounts, restocking supplies, and completing paperwork accurately and on time.
- Assisted in training new employees on front desk procedures including check-in and check-out processes and use of the hotel's computer system.
- Greeted guests upon arrival, checked them in, and provided information about the hotel services.
- Provided exceptional customer service by responding promptly to inquiries and resolving complaints.
- Resolved billing issues with guests quickly and professionally in order to maintain positive relationships between the hotel staff and its patrons.
- Checked out guests efficiently to provide a smooth transition between stays.
- Verified guest identity and ensure that all requirements were met before check-in.
- Maintained accurate records of room availability and rates using the hotel's computer system.
- Processed payments accurately using a point of sale system.
- Answered and directed phone calls to appropriate staff members.
- Maintained front desk to provide positive first impression.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Managed daily office operations and maintained a clean and efficient workspace.
PURPLE HAZE
01.2014 - Current
- Company Overview: Hair Salon
- Greeting clients
- Gathering products
- Maintaining housekeeping
- Preparing hairdresser’s stations
- Hair Salon
Cultural Elder
SOUTH AUSTRALIAN NATIVE TITLE SERVICES
, SA
01.2016 - 05.2023
- Site advisors
- Environmental sustainability
- Siting and Flagging Aboriginal Remains
- Approving significant changes to land
- Monitoring non-ATSI workers
Administration
GERARD COMMUNITY COUNCIL
Gerard, SA
01.2013 - 05.2013
- General admin duties
- Collecting data
- Housekeeping of the office
- Organising meetings
- Answering phones
- Welcoming and assisting visitors
Education
FIRST AID -
01.2022
WHITE CARD -
01.2022
WWCC -
01.2022
YEAR 10 - SACE
GLOSSOP HIGH SCHOOL
01.2013
Skills
- Honest
- Openminded
- Eager
- Willing to learn
- Reliable
- Able to take on and apply instructions
- Can work individually and with a team
- Punctual
- Customer service
- Room assignment
- Payment processing
- Front desk operations
- Communication skills
- Team collaboration
- Time management
- Empathy and patience
- Professional appearance
- Tourism knowledge
- Positive attitude
- Call handling
- Verbal and written communication
- Data entry
- Opening and closing procedures
- Supply restocking
- Issue resolution
References
Jarika Kropinyeri, Youth AOD Worker, Aboriginal Sobriety Group, 0475 747 315
Timeline
Front Office Attendant
Voyages Tourism
05.2024 - Current
Cultural Elder
SOUTH AUSTRALIAN NATIVE TITLE SERVICES
01.2016 - 05.2023
PURPLE HAZE
01.2014 - Current
Administration
GERARD COMMUNITY COUNCIL
01.2013 - 05.2013
FIRST AID -
WHITE CARD -
WWCC -
YEAR 10 - SACE
GLOSSOP HIGH SCHOOL