Kristy Granieri
Melbourne,VIC
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
6
6
years of professional experience
Work History
Front Office Attendant
Crown Towers Melbourne
06.2023 - Current
- Greeted guests upon arrival, checked them in, and provided information about the hotel services
- Delivering exceptional service for luxury accommodation while managing a high volume of guest arrivals and departures daily.
- Assigned rooms to guests, collected payments, and processed credit card transactions.
- Skillfully handled guest concerns and complaints, while maintaining composure and professionalism. Seeking guidance and escalating to management when needed.
- Assisted in training new employees on front desk procedures including check-in and check-out processes and use of the hotel's computer system.
Front Office Receptionist
RACV Inverloch Resort
10.2022 - 06.2023
- Greet and welcome guests upon arrival with a warm, professional demeanor.
- Received payments from customers and processed credit card transactions accurately.
- Adhere to confidential record policies and procedures to ensure guest privacy
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Handle reservations, modifications, and cancellations with precision and courtesy.
- Provide detailed information about hotel amenities, local attractions, and services.
Sales Consultant
Ecoliv Buildings
09.2020 - 10.2022
- Provided detailed product information to customers, including features, prices, and availability through in-person, phone, and email communications.
- Generated daily reports on sales activities for management review.
- Maintained accurate records of all sales activities in the CRM system.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Conducted market research to identify new business opportunities, understand trends in the industry, and stay up-to-date on competitors' products and services.
Project Coordinator
Sport Projects
09.2019 - 03.2020
- Oversee the recruitment of staff and volunteers for events across the season calendar.
- Schedule accommodation, catering, uniform, and travel plans for the event workforce.
- Supervise the workforce operations on event days, and provide support to the staff and volunteers on shift.
- Maintained a detailed database of project information including budgeting, resources and deliverables.
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
Functions Coordinator
The Corner Hotel
05.2019 - 09.2019
- Responded promptly to inquiries from potential clients regarding venue facilities and event offerings.
- Provide detailed proposals for clients for their potential event
- Monitored event progress throughout duration of program ensuring quality standards were met or exceeded.
Staffing Coordinator
Event Workforce Group
12.2018 - 02.2019
- Assisted in the recruiting and hiring process by sourcing, screening, and interviewing applicants.
- Developed job postings, tracked applicants through applicant tracking system, and coordinated onboarding paperwork.
- Collaborated with hiring managers to identify staffing needs, develop job descriptions, and define qualifications required for roles.
- Supervise the workforce on event days and report to the National Staffing Coordinator.
Education
Diploma -
Event Management
Skills
- Guest relations
- Dedicated team player
- Invoice processing
- Time management
- Complex Problem-solving
- Administrative support
- Customer service
- File maintenance
- Spreadsheet creation
- Staff management
- Event planning
- Office supplies management
- Strong problem solver
References
- Anna Choi, Front Office Manager, Crown Towers Melbourne, (03) 9292 5320, anna.choi@crownresorts.com.au
- George Kalarickal, Front Office Manager, RACV Inverloch Resort, (03) 5674 0000 extension 4, george_kalarickal@racv.com.au
- Esme Beaumont, Managing Director, Ecoliv, 0407 839 873, esme@ecoliv.com.au
References
References available upon request.
Timeline
Front Office Attendant
Crown Towers Melbourne
06.2023 - Current
Front Office Receptionist
RACV Inverloch Resort
10.2022 - 06.2023
Sales Consultant
Ecoliv Buildings
09.2020 - 10.2022
Project Coordinator
Sport Projects
09.2019 - 03.2020
Functions Coordinator
The Corner Hotel
05.2019 - 09.2019
Staffing Coordinator
Event Workforce Group
12.2018 - 02.2019
Diploma -
Event Management
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