Courtney Clark
Campbelltown
Summary
Dynamic Mental Health Endorsed Enrolled Nurse with NSW Health, skilled in medication administration and compassionate patient care. Proven track record in enhancing patient outcomes through evidence-based practices and effective interdisciplinary collaboration. Adept at mentoring staff and advocating for patient needs, fostering a culture of excellence in care delivery.
Experienced with patient care, clinical support, and emergency response. Utilises effective communication and critical thinking skills to manage patient needs and coordinate with healthcare teams. Track record of maintaining patient safety and delivering compassionate care in diverse medical settings.
Overview
11
11
years of professional experience
Work History
Mental Health Endorsed Enrolled Nurse
NSW Health
01.2023 - Current
- Administered patient care plans, ensuring adherence to protocols and improving overall patient outcomes.
- Collaborated with interdisciplinary teams to develop efficient treatment strategies tailored to individual patients.
- Mentored junior nursing staff, enhancing their skills in patient assessment and care delivery techniques.
- Implemented evidence-based practices that improved care efficiency and reduced medication errors.
- Advocated for patient needs during multidisciplinary rounds, ensuring comprehensive care coordination across departments.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
Customer Service Representative
Camden Valley Inn
10.2020 - 12.2021
- Adapted quickly to new software systems for tracking customer interactions and orders.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
McDonald's
03.2015 - 10.2020
- Assisted customers with inquiries and provided accurate information on products and services.
- Handled customer complaints professionally, ensuring resolution and satisfaction.
- Maintained knowledge of product features to effectively communicate benefits to customers.
- Supported team members by sharing feedback and collaborating on service improvements.
- Contributed to a positive team environment through effective communication and support initiatives.
Education
Diploma - Endorsed Enrolled Nursing
South Western Sydney Local Health District For Education
12-2022
High School Diploma -
Campbelltown Performing Arts High School
11-2018
Skills
- Medication administration
- Medication and IV administration
- Direct patient care
- Patient care
- Clinical judgment
- Compassionate care
- Nursing assessments
- Discharge planning
- Patient assessment and care
Timeline
Mental Health Endorsed Enrolled Nurse
NSW Health
01.2023 - Current
Customer Service Representative
Camden Valley Inn
10.2020 - 12.2021
Customer Service Representative
McDonald's
03.2015 - 10.2020
Diploma - Endorsed Enrolled Nursing
South Western Sydney Local Health District For Education
High School Diploma -
Campbelltown Performing Arts High School