Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Work Availability
Work Preference
Websites
Quote
Software
Timeline
CustomerServiceRepresentative
Craig Dixon

Craig Dixon

Coburg,Australia

Summary

Hospitality professional with extensive experience in customer service and beverage preparation at Quality Pacific Hotel. Demonstrated ability to enhance guest satisfaction while upholding high operational standards. Proficient in time management and equipment maintenance, ensuring efficient operations in dynamic environments. Experienced in staff management and daily operations, with strong interpersonal and multitasking skills.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Barman & Waiter

Quality Pacific Hotel
02.1989 - 12.2026
  • Provided bar and cocktail service to patrons
  • Assisted in waitering and general hospitality duties
  • Acted as bouncer/doorman when required
  • Prepared and served a variety of beverages to hotel guests promptly.
  • Maintained cleanliness and organization of the bar area throughout shifts.
  • Engaged with guests, providing exceptional customer service and recommendations.
  • Mixed cocktails according to hotel recipes while ensuring quality standards.
  • Managed cash register, handling transactions accurately during busy periods.

Paper Deliverer & Wrapper

Eastfield South Croydon News agency
Croydon South, VIC
07.2016 - 10.2020
  • Opened premises at 4:30 am, overseeing morning paper setup operations.
  • Drove vehicle and safely dropped or threw rolled and packaged newspapers to customer homes and businesses.
  • Communicated with supervisor to report product or customer issues.
  • Worked collaboratively with co-workers to complete tasks efficiently.
  • Delivered newspapers to residential and commercial locations efficiently.
  • Managed daily delivery routes to ensure timely service.
  • Handled customer inquiries and resolved delivery issues promptly.
  • Collaborated with team members to coordinate delivery schedules.
  • Bundled newspapers for service stations and home deliveries, ensuring timely distribution.
  • Managed computer-based data entry for magazines and records, maintaining accurate information.
  • Maintained and repaired wrapping machinery to minimize downtime.
  • Assisted with customer service, enhancing client satisfaction during store operations.

Cherry Picker & General Farm Hand

Cherry Hill Orchards
08.1998 - 03.1999
  • Performed cherry picking, tractor driving, and spraying
  • Assisted with general farm maintenance and operations
  • Operated cherry picker to efficiently harvest fruit from high branches.
  • Collaborated with team to ensure timely fruit collection and quality control.
  • Maintained equipment, ensuring optimal performance and safety standards.

Education

Certificate III - Information Technology – Web and App Development

Upskilled
Adelaide, SA
07-2025

Certificate III - Individual Support (Aged Care)

North Ringwood Community House
Ringwood North, VIC
11.2019

First Aid & CPR Certification -

Revive to Survive
Ringwood North, VIC
07.2019

Understanding Dementia (Online MOOC) - Healthcare

University of Tasmania
Campania, TAS
05.2019

Skills

  • Customer service and communication
  • Time management and reliability
  • Computer literacy: MS Word and Excel
  • Equipment maintenance
  • Hospitality service
  • Basic farm work
  • Aged care and dementia support
  • First aid and CPR certification
  • Web development
  • Mobile app development
  • User interface design
  • Problem solving
  • Team collaboration
  • Project management
  • First aid certification
  • Bar setup and breakdown
  • Health and safety regulations
  • Beverage preparation
  • Creativity and innovation

Affiliations

  • Photography
  • 3D origami artwork
  • Gaming

Accomplishments

  • Revive2Survive statement of attainment
  • Certificate III in Individual Support
  • CSS Fundamentals Course
  • Building Website Certification Course
  • CSS certification course
  • Cyber Security Certification Course, Node JS Certification Course
  • Ember JS certification course
  • HTML advanced certification course
  • JavaScript certification course
  • Customer service: serving internal customers
  • Communication within teams
  • Computer literacy for Windows 10
  • Succeeding in web development: full stack and front end
  • Learn to code: achievement, introduction to bookkeeping basics
  • Understanding dementia 2019
  • Preventing dementia 2019

Certification

  • Certificate III in Individual Support
  • Cert III in Web and App Development

Languages

English
Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Location

RemoteHybrid

Important To Me

Career advancementPersonal development programsWork from home option

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Software

Code editors & Version Control: VSCode

Front End Development: HTML5, CSS3, JavaScript

Back End Tools: Flask (Python), Jinja templating, Serverside Routing

Design & Layout: Responsive Design, Clean UI Structuring, CSS Grid/Flexbox

Accessibility Tools: Contrast testing, Screen Reader Optimisation, WCAG 21 AA Compliance Tools

Documentation: Crafting README files, Maintaining Structured Project Documentation

Browser DEV Tools: Debugging with Chrome and Edge Dev Tools

Image and Asset Handling: Optimising image Formats for Web

Timeline

Paper Deliverer & Wrapper

Eastfield South Croydon News agency
07.2016 - 10.2020

Cherry Picker & General Farm Hand

Cherry Hill Orchards
08.1998 - 03.1999

Barman & Waiter

Quality Pacific Hotel
02.1989 - 12.2026

Certificate III - Information Technology – Web and App Development

Upskilled

Certificate III - Individual Support (Aged Care)

North Ringwood Community House

First Aid & CPR Certification -

Revive to Survive

Understanding Dementia (Online MOOC) - Healthcare

University of Tasmania

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