Craig Jones
Geelong,VIC
Summary
Customer Services Officer with background in diverse industries. Strong in maintaining high customer satisfaction rates and adept at conflict resolution, ensuring swift resolution of customer inquiries or complaints. Demonstrated ability to build relationships and foster a positive work environment.
Overview
5
5
years of professional experience
Work History
Casual Relief Teacher
Various
Geelong, VIC
01.2004 - 03.2007
- Maintained classroom management and provided support for students.
- Established positive relationships with students and staff.
- Observed students' behaviour and used strong verbal and problem-solving skills to encourage better learning.
- Implemented classroom rules to maintain order and discipline.
- Utilized positive reinforcement to motivate students.
- Used students to ensure to classroom was clean, tidy and ready for the next class.
- Responded to students behaviour in and out of the classroom to ensure safety was a high priority.
Garden Maintenence
Own business (part time)
Geelong, VIC
01.2008 - Current
- Used my time management skills to complete tasks that made the most visual impact in the specified time.
- Utilized high level communication skills to maintain good customer relations.
- Observe hazards and develop ways to mitigate their potential negative effects.
Education
Victorian Certificate of Education -
Belmont High School
Geelong, VIC11-1989
Bachelor of Natural Resources -
The University of New England
Armidale, NSW04-1998
Graduate Diploma in Education -
University of Melbourne
Parkville, VIC12-2003
Skills
- Task Prioritization
- Excellent Communication
- High Initiative
- Computer Usage
- Level 2 First Aid (out of date)
- Victorian drivers license and car
Timeline
Garden Maintenence
Own business (part time)
01.2008 - Current
Casual Relief Teacher
Various
01.2004 - 03.2007
Victorian Certificate of Education -
Belmont High School
Bachelor of Natural Resources -
The University of New England
Graduate Diploma in Education -
University of Melbourne
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