Criselda Lupton
Sephora
Canberra,ACT
5
years of professional experience
Retail Sales Associate helping shoppers find products, understand features, and complete purchases with confidence. Builds repeat business through friendly floor support, product knowledge, and timely assistance during peak store hours. Contributes to stock replenishment, merchandising, and a neat sales floor that supports selling and customer flow.
Work History
Retails Sales Assistant
11 Months- Executed sales strategies, driving product promotions and increasing store revenue.
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Trained and mentored new team members on product knowledge and sales techniques.
- Collaborated with management to implement process improvements for operational efficiency.
- Maintained clean, organized store environment for inviting shopping experience for customers.
- Resolved customer inquiries and complaints effectively, fostering positive shopping experiences.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Greeted customers and helped with product questions, selections, and purchases.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with prompt and polite support in-person and via telephone.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Increased sales by providing exceptional customer service and product knowledge.
- Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
- Answered questions about store policies and addressed customer concerns.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
Cashier
4 Years 7 Months- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Cultivated customer relationships to drive repeat business.
- Executed cash, check, and credit card transactions with high accuracy, ensuring smooth checkout experiences.
- Adjusted schedule and worked extra shifts to support operational requirements.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Collaborated with shift manager to address customer concerns and resolve issues effectively.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Responded promptly to requests for assistance, spills and customer inquiries.
Retail Assistant
5 Months- Providing excellent customer service, handling complaints and ensuring customer satisfaction.
- In-depth understanding of the products being sold and the ability to explain their benefits and features.
- Promoted special offers to enhance product visibility and drive sales
- Maintained store organization and cleanliness to create welcoming shopping environment
- Used Garment Steamers responsibly and safely.
- Discussing and collaborating with other colleagues on achieving store goals and maintaining positive clear work.
- Collaborated with colleagues to achieve store goals and foster positive work atmosphere
Skills
Cash register systems
Handling payments
Till counting
Customer relationships
Refunds and exchanges
Safety awareness
Workplace safety
Stocking and replenishing
Sales floor supervision
Opening and closing procedures
Team training
Visual merchandising
Timeline
Retails Sales Assistant
Sephora
09.2025 - CurrentRead More
Retail Assistant
Seed Heritage
08.2023 - 01.2024Read More
Cashier
IGA
10.2021 - 05.2026Read More