Laura Winstanley
Melbourne,VIC
Summary
Motivated customer services professional with experience in professional offices, retail and multiple hospitality sectors. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Friendly and organized, with excellent customer service skills. Competent in cash register operations and accurate record keeping.
Overview
5
5
years of professional experience
Work History
Retails Sales Assistant
H&M Hennes & Mauritz
09.2017 - 10.2021
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted customers and helped with product questions, selections, and purchases.
Bartender
02 Ritz - Academy Music Group
10.2019 - 03.2021
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Delivered high quality customer service to a range of customers.
Theatre Usher
Winter Gardens Theatre
06.2016 - 09.2020
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
- Directed ticket holders to seats and facility locations.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Maintained professional demeanour to represent venue and create positive impression.
Retail Sales Assistant - Christmas Temp
Boots Ltd
11.2016 - 01.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Education
Bachelor of Science - Mathematics
University of Manchester
Manchester, UK06.2021
Skills
- Cash Handling
- Customer Service
- Teamwork
- Hospitality Service Expertise
- Quality Assurance
- Organizational Ability
- Handling Difficult Customers
- Clear and Effective Communication
- Engaging Personality
Visa
I am currently in the country, from the UK, on a Working Holiday Visa - Subclass 417.
Timeline
Bartender
02 Ritz - Academy Music Group
10.2019 - 03.2021
Retails Sales Assistant
H&M Hennes & Mauritz
09.2017 - 10.2021
Retail Sales Assistant - Christmas Temp
Boots Ltd
11.2016 - 01.2017
Theatre Usher
Winter Gardens Theatre
06.2016 - 09.2020
Bachelor of Science - Mathematics
University of Manchester
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