Cristiano Ferreira
Sydney Opera House
Rushcutters Bay,Sydney
21
Years of experience
Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demdemeanour and proactive approach to problem-solving and staff management. Over 10 years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar
Work History
Head Barista
2 Years 7 MonthsHead Barista
2 Years 1 Month- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Promoted additional items with beverages, increasing store sales.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Head Barista - Cafe Manager
6 Years 9 Months- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Ensured compliance with health code regulations by maintaining strict cleaning protocols within the cafe
- Optimized workflow processes for increased productivity during peak hours, minimizing wait times for customers.
- Provided expert guidance on coffee beans selection, grinding methods, brewing techniques, and equipment usage to enhance overall customer experience.
- Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
- Collaborated with management to develop new menu items based on customer preferences and current trends in the coffee industry.
- Reduced waste by implementing proper inventory management procedures and ordering supplies as needed.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Head Barista - Barista - Cafe Manager
2 Years 11 Months- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
- Collaborated with management to develop new menu items based on customer preferences and current trends in the coffee industry.
Barista
2 Years 9 MonthsBarista / Waiter
5 Years 2 MonthsEducation
Bachelor of Science - Marketing & Advertising
Skills
Supply Ordering
Adaptability under pressure
Espresso expertise
Health and safety compliance
Customer Service
Employee Management
Shop Opening and Closing
POS Systems
Quality Control
Inventory Control
Supplier management
Time Management
Front of House Operations
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Head Barista
Sydney Opera House
03.2024 - CurrentRead More
Head Barista
Barbicrew Catering Events
01.2022 - 02.2024Read More
Head Barista - Cafe Manager
Filosofy Cafe
01.2015 - 10.2021Read More
Head Barista - Barista - Cafe Manager
Gertrude & Alice Cafe Bookstore
01.2012 - 12.2014Read More
Barista
Cafe Arum
03.2011 - 12.2013Read More
Barista / Waiter
Establishement Hotel
10.2005 - 12.2010Read More
FCS - Sao Paulo
Bachelor of Science from Marketing & Advertising
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