Cristiano Ferreira
Rushcutters Bay,Sydney
Summary
Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demdemeanour and proactive approach to problem-solving and staff management. Over 10 years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar
Overview
19
19
years of professional experience
Work History
Head Barista
Sydney Opera House
03.2024 - 06.2024
Head Barista
Barbicrew Catering Events
01.2022 - 02.2024
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Promoted additional items with beverages, increasing store sales.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Head Barista - Cafe Manager
Filosofy Cafe
01.2015 - 10.2021
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Ensured compliance with health code regulations by maintaining strict cleaning protocols within the cafe
- Optimized workflow processes for increased productivity during peak hours, minimizing wait times for customers.
- Provided expert guidance on coffee beans selection, grinding methods, brewing techniques, and equipment usage to enhance overall customer experience.
- Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
- Collaborated with management to develop new menu items based on customer preferences and current trends in the coffee industry.
- Reduced waste by implementing proper inventory management procedures and ordering supplies as needed.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Head Barista - Barista - Cafe Manager
Gertrude & Alice Cafe Bookstore
01.2012 - 12.2014
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
- Collaborated with management to develop new menu items based on customer preferences and current trends in the coffee industry.
Barista
Cafe Arum
03.2011 - 12.2013
Barista / Waiter
Establishement Hotel
10.2005 - 12.2010
Education
Bachelor of Science - Marketing & Advertising
FCS - Sao Paulo
Sao Paulo2002
Skills
- Supply Ordering
- Adaptability under pressure
- Espresso expertise
- Health and safety compliance
- Customer Service
- Employee Management
- Shop Opening and Closing
- POS Systems
- Quality Control
- Inventory Control
- Supplier management
- Time Management
- Front of House Operations
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Head Barista
Sydney Opera House
03.2024 - 06.2024
Head Barista
Barbicrew Catering Events
01.2022 - 02.2024
Head Barista - Cafe Manager
Filosofy Cafe
01.2015 - 10.2021
Head Barista - Barista - Cafe Manager
Gertrude & Alice Cafe Bookstore
01.2012 - 12.2014
Barista
Cafe Arum
03.2011 - 12.2013
Barista / Waiter
Establishement Hotel
10.2005 - 12.2010
Bachelor of Science - Marketing & Advertising
FCS - Sao Paulo
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