Cristina Punzalan
Unit 2/15 Scotsdale Road Denmark
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Restaurant Manager
Denmark Tavern
05.2021 - Current
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
Restaurant Manager
Boston Brewing Co.
12.2019 - 05.2021
- Coordinating daily restaurant management operations
- Delivering superior food and beverage service and maximizing customer satisfaction
- Responding efficiently and accurately to restaurant customer complaints
Restaurant Supervisor
Rose And Grace Restaurant
12.2014 - 03.2016
- Developed and implemented standard operating procedures to maintain smooth operations.
- Assisted in recruitment processes, selecting well-qualified candidates that contributed positively to the team dynamic.
- Monitored adherence to corporate policies, procedures and standards as well as industry health and safety regulations.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Banquet Coordinator
Manila Manor Hotel
12.2013 - 12.2014
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Managed budgeting and invoicing for both large and small-scale events.
- Collaborated with sales teams to create custom event packages tailored to the unique needs of each client.
- Increased repeat business through exceptional customer service skills and attention to detail in meeting client needs.
- Facilitated successful events by coordinating staff schedules, delegating tasks efficiently, and providing clear direction during high-pressure situations.
Food and Beverage Attendant
Tagaytay Highlands Golf And Country Club
03.2010 - 06.2011
- Addressed customer complaints and inquiries to verify satisfaction.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Coordinated with kitchen staff for timely order delivery, providing a seamless dining experience for guests from start to finish.
- Greeted and seated guests to provide friendly and welcoming experience.
Education
Bachelor of Science - Hotel And Restaurant Management
First Asia Institute of Technology And Humanities
Batangas, Philippines04.2009
Skills
- Reliable and Responsible
- Recruitment and hiring
- Quality Control
- Schedule Coordination
- Supply Ordering and Management
- Front of House Management
- Relationship Building
- Complaint resolution
- Investigating Complaints
- Team Management
- Point of Sale (POS) system operation
- Scheduling
- Staff Management
- Staff Supervision
- Workflow Planning
- Food Service Background
Timeline
Restaurant Manager
Denmark Tavern
05.2021 - Current
Restaurant Manager
Boston Brewing Co.
12.2019 - 05.2021
Restaurant Supervisor
Rose And Grace Restaurant
12.2014 - 03.2016
Banquet Coordinator
Manila Manor Hotel
12.2013 - 12.2014
Food and Beverage Attendant
Tagaytay Highlands Golf And Country Club
03.2010 - 06.2011
Bachelor of Science - Hotel And Restaurant Management
First Asia Institute of Technology And Humanities
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