Crystal Allebi Ruz
Austral,Australia
Summary
Detail-oriented with experience as an Electronic Monitoring Operator at Buddi and a Factual Case Manager at Procare Investigations. I developed the ability to work in challenging and belligerent environments, communicate with diverse stakeholders and disseminate data to the intended party. At Procare Investigations, I managed a caseload of investigations and investigators within workers compensation.I communicated with internal teams and different clients to establish objectives and timelines, ensuring investigations remain on track and are completed by the agreed deadline.
Overview
2026
2026
years of professional experience
Work History
Factual Case Manager
Procare Investigations
- Triaged new referrals to identify injury, purpose, pressing timeframes, concerns and negotiate timeframes.
- Communicated with Clients through calls and emails. Updates on investigations and relevant documents would be provided. If significant delays were experienced from the Claimant or Insured extensions would be requested.
- Reviewed files and communicated with investigators. If updates and documents were not uploaded, investigators would be contacted urgently to ensure the case was on track.
- Communicated with internal teams such as desktop, surveillance or factual admin.
Electronic Monitoring Operator
Buddi
04.2021 - 07.2025
- Monitored and communicated with a range of offenders subject to electronic monitoring.
- Ensured tasks were investigated and resolved promptly.
- Communicated and escalated urgent issues to relevant stakeholders, including Community Correction Services NSW.
- Inbound and Outbound calls with offenders and clients.
- Attention to detail and worked well under pressure.
- Followed data entry protocol such as recording calls through OIMS, entering Managed sensitive and confidential information
Education
Bachelor of Forensic Science - Major in Biology
University of Technology Sydney
Ultimo, NSW11.2021
Bachelor of Science - Forensic Science
Western Sydney University
Hawkesbury, NSW11.2015
Skills
- Customer Service
- Detail-Oriented
- Collaboration
- Time-management
- Communication with different stakeholders
- Adaptability
- Crisis Management
- Prioritisation
- Working under pressure
Timeline
Electronic Monitoring Operator
Buddi
04.2021 - 07.2025
Bachelor of Science - Forensic Science
Western Sydney University
Factual Case Manager
Procare Investigations
Bachelor of Forensic Science - Major in Biology
University of Technology Sydney
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