Crystal Hoang

- Responsible for opening and closing the store, managing customer order and preparing beverages.

- Oversaw service for over 200 customers daily, ensuring their satisfaction and addressing any complaints or conflicts promptly.
- Prepare essential ingredients, including tea and tapioca pearls, ensuring quality and consistency.

- Train and supervise new employees, addressing customer concern and ensuring high service standards.

- Monitor inventory levers, regular check stock, and restock as needed to ensure smooth operations.

- Perform end-of-day cash reconciliation, ensuring accurate financial reporting.

- Responsible for opening and closing the store, managing orders, processing payments, and ensuring a clean and organized environment.

- Skilled in preparing a variety of beverages including coffee, ice creams, juices, and smoothies, as well as crafting sandwiches.

- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.

• Enhanced visitor experience by providing engaging and informative tours of various historical sites.
• Provided information on various sites throughout area, relaying little-known stories to provide interest.
• Supported lead tour guide with logistical tasks, ensuring smooth operation of daily tours.