Crystal Casey
Wagga Wagga ,NSW
Summary
Innovative and goal-oriented Registered Nurse committed to increasing the quality of care for consumers at Calvary Riverina Hospital. I am a dedicated team player and leader with a proven ability to unite individuals toward a common goal. I excel in driving change and have earned the respect of all my hospital peers and the medical community.
Overview
15
15
years of professional experience
Work History
Acting Quality Manager
Calvary Riverina Hospital
12.2023 - Current
- Leading Short Notice Accreditation in April 2024 for Calvary Riverina Hospital
- Current lead for Standard 1: peak meeting for CRH "Patient Safety and Governance
- Responsible for the clinical governance framework, reporting of incidences, benchmarking and ward to board reporting within the hospital.
- Management of root cause analysis investigations, determining underlying issues for clinical incidences and implementing corrective quality improvement projects
- Management of audits for quality and safety
- Facilitated team collaboration, ensuring communication between departments regarding quality matters.
- Improved quality processes for increased efficiency and effectiveness.
- Promoted a proactive safety approach within the organisation, mitigating potential concerns before they escalated into larger issues.
- Increased compliance policy and procedures
- Initiated feedback loop with staff and consumers to ensure open disclosure criteria is completed.
Learning and Development Coordinator
Calvary Riverina Hosptial
01.2022 - 11.2023
- Responsible for the training needs analysis and implementation of same throughout both clinical and corporate levels of CRH.
- Increased the Graduate Nursing Program from 8 participants to 20 participants in the 2022-2023 intake
- Graduate Nurse Retention Rate for the year 2022-2023 was a high of 95%
- Increased the number of nursing students by 100% and successfully promoted the hospital to attract applications for the graduate nursing program.
- Launched the first partnership program with TAFE NSW, establishing an "EN Sponsorship Program" that allowed Enrolled Nurses to complete their practical training with CRH and secure employment upon graduation.
- Introduced the Graduate Nurse Preceptorship Role to Calvary Riverina Hospital in 2022.
- Partnered with external RTO's to provide specialised training courses tailored to company needs.
- Improved the culture of continuous feedback and ongoing performance conversations, leading to more engaged and motivated employees.
Clinical Nurse Educator
Calvary Riverina Hospital
02.2010 - 02.2022
- Evaluated clinical staff performance, identifying areas of improvement and providing constructive feedback to drive continuous growth.
- Utilised adult learning principles to adapt teaching methods according to individual learner needs
- Led the development of annual training plans based on identified gaps in knowledge or skills among clinical staff members.
- Assisted in the design of simulation exercises, enhancing hands-on learning experiences for clinical staff members.
- Preceptorship of Nursing Graduates and Undergraduates
- Clinical guidance for junior staff
TAFE NSW (1 Day a Week)
Calvary Riverina Hospital
01.2015 - 12.2017
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Lesson Planning and delivery
- Managed classroom behaviour effectively by establishing clear expectations, modelling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Education
Bachelor of Nursing -
Charles Sturt University
Wagga Wagga, NSW11.2005
Skills
- Proficient in all Calvary Systems
- Strong communication skills
- Established professional connections
- Value contributions from all staff
- Strong leadership presence
- Professionalism
- Comfortable to Speak up for Safety
- Encourage a safety culture within the Organisation
- Understand National Safety and Quality Health Service Standards
References
Jacquelyn Hilton,
General Manager
Calvary Riverina Hospital
Wagga Wagga 2650
Brooke Wichman
Acting Director of Clinical Services
Calvary Riverina Hospital
Wagga Wagga 2650
Timeline
Acting Quality Manager
Calvary Riverina Hospital
12.2023 - Current
Learning and Development Coordinator
Calvary Riverina Hosptial
01.2022 - 11.2023
TAFE NSW (1 Day a Week)
Calvary Riverina Hospital
01.2015 - 12.2017
Clinical Nurse Educator
Calvary Riverina Hospital
02.2010 - 02.2022
Bachelor of Nursing -
Charles Sturt University
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