Crystal Tonkin-Bindley
Mittagong ,NSW
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Recreational Activities Officer
Bowral House Nursing Home, Thompson Healthcare
04.2023 - Current
- Organized and facilitated recreational activities such as sports, games, arts and crafts.
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Provided compassionate care to elderly patients in a nursing home setting.
- Facilitated recreational activities designed to improve physical strength and cognitive functioning.
- Encouraged socialization among residents through group activities or outings.
Duty Manager
Kmart Bowral
02.2021 - Current
- Created positive work environment for employees and delivered exceptional customer service.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Complied with company policies, objectives and communication goals.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Reviewed completed work to verify consistency, quality and conformance.
Customer Service Representative
Target Bowral
10.2017 - 02.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
Nursing Assistant
Ramsay Health Care
05.2024 - Current
Education
Certificate III - Nursing Assistance
TAFE Illawarra
04-2024
High School Diploma -
Bowral High
11.2020
Skills
- Customer service
- Cash Management
- Policy Implementation
- Goal Setting
- Time Management
- Group Recreation
- Patient Care and Safety
- Medical terminology knowledge
- Infection Control procedures
Certification
- First Aid training - 2022
- CPR training - 2023
Timeline
Nursing Assistant
Ramsay Health Care
05.2024 - Current
Recreational Activities Officer
Bowral House Nursing Home, Thompson Healthcare
04.2023 - Current
Duty Manager
Kmart Bowral
02.2021 - Current
Customer Service Representative
Target Bowral
10.2017 - 02.2021
Certificate III - Nursing Assistance
TAFE Illawarra
High School Diploma -
Bowral High
- First Aid training - 2022
- CPR training - 2023
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