Crystal Tonkin-Bindley
Mittagong ,Australia
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Recreational Activities Officer
Bowral House Nursing Home, Thompson Healthcare
Bowral , NSW
04.2023 - Current
- Organized and facilitated recreational activities such as sports, games, arts and crafts.
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Provided compassionate care to elderly patients in a nursing home setting.
- Facilitated recreational activities designed to improve physical strength and cognitive functioning.
- Encouraged socialization among residents through group activities or outings.
Duty Manager
Kmart Bowral
02.2021 - Current
- Created positive work environment for employees and delivered exceptional customer service.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Complied with company policies, objectives and communication goals.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Reviewed completed work to verify consistency, quality and conformance.
Customer Service Representative
Target Bowral
10.2017 - 02.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
Education
Certificate III - Nursing Assistance
TAFE Illawarra
Shellharbour, NSW04-2024
High School Diploma -
Bowral High
Bowral11.2020
Skills
- Customer service
- Cash Management
- Policy Implementation
- Goal Setting
- Time Management
- Group Recreation
- Patient Care and Safety
- Medical terminology knowledge
- Infection Control procedures
Certification
- First Aid training - 2022
- CPR training - 2023
Timeline
Recreational Activities Officer
Bowral House Nursing Home, Thompson Healthcare
04.2023 - Current
Duty Manager
Kmart Bowral
02.2021 - Current
Customer Service Representative
Target Bowral
10.2017 - 02.2021
Certificate III - Nursing Assistance
TAFE Illawarra
High School Diploma -
Bowral High
- First Aid training - 2022
- CPR training - 2023
Similar Profiles
Crystal Tonkin-BindleyCrystal Tonkin-Bindley
Recreational Activities Officer at Bowral House Nursing Home, Thompson HealthcareRecreational Activities Officer at Bowral House Nursing Home, Thompson Healthcare
Matthew J. ShawMatthew J. Shaw
AP/Human Resources/Payroll Administrator at Thompson House Nursing HomeAP/Human Resources/Payroll Administrator at Thompson House Nursing Home
ADETAYO ADELEKEADETAYO ADELEKE
Health Care Assistant at Fenwick Healthcare (Henwick Grange Nursing Home and Droitwich Mews Care Home)Health Care Assistant at Fenwick Healthcare (Henwick Grange Nursing Home and Droitwich Mews Care Home)