Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

若菲 Cui

Zetland,NSW

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

2
2
years of professional experience

Work History

Online Customer Service Consultant

Friend
08.2022 - 06.2023
  • Developed strong relationships with clients through active listening skills alongside empathetic problem-solving abilitiesli.
  • Reduced response time by developing pre-written responses for frequently asked questions, increasing customer satisfaction levels.
  • Achieved high levels of first-contact resolution with thorough understanding of company products and policies.
  • Contributed ideas during brainstorming sessions aimed at optimizing internal processes as well as enhancing the overall user experienceli.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promptly responded to inquiries and requests from prospective customers.
  • Managed timely and effective replacement of damaged or missing products.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Monitored social media channels for customer inquiries, proactively addressing concerns and maintaining brand reputation management.

Accounting

Family Business
03.2021 - 07.2022
  • Organized and completed business accounting records.
  • Upheld compliance with company, accounting and government standards, policies and regulations.
  • Streamlined accounting processes for improved efficiency and reduced errors.

Education

Master of Arts - Finance

University New South Wales
UNSW
12.2024

Associate of Science - Finance Services

Middlesex University
England
06.2023

Skills

  • Customer Service
  • Billing management
  • Problem-Solving
  • Excellent Communication
  • Understanding Customer Needs
  • Customer service excellence
  • Effective Communication
  • Active Listening
  • Customer Relations

Languages

中文（普通话）
Native or Bilingual
英语
Professional Working

Additional Information

AVAILIABLITY

Available time of Friday to Tuesday, school holidays can work five days and public holidays also can work.

WORKING RIGHTS

Student Visa(expiry until Nov.2024,no working time limitation on vacation).


Timeline

Online Customer Service Consultant

Friend
08.2022 - 06.2023

Accounting

Family Business
03.2021 - 07.2022

Master of Arts - Finance

University New South Wales

Associate of Science - Finance Services

Middlesex University

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若菲 Cui