Cullen Otsen
TORQUAY,VIC
Summary
Hardworking and driven professional with a strong focus on customer service, multitasking, and time management. Committed to providing every customer with a positive and memorable experience. Demonstrated ability to effectively handle multiple tasks simultaneously while maintaining attention to detail. Adept at building rapport with customers and addressing their needs in a timely and efficient manner.
Overview
19
19
years of professional experience
Work History
Assistant Broker
Gallagher
Geelong, Vic
01.2025 - Current
- Assisted to top level senior Broker with pre renewal reports, endorsements, processing renewals, gathering updated information from the client as needed
Sales Manager
RMS Traders Natural Stone
Newtown, Geelong
10.2022 - 12.2024
- Coordinated and managed day-to-day activities of the sales department.
- Tracked monthly sales to generate reports for business development planning.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Maintained an orderly showroom, fostering a welcoming and professional environment.
- Supported staff and mentored in selling techniques and methods, helping team to exceed sales goals.
Assistant Manager
Strapper Surf
Torquay, VIC
01.2020 - 09.2022
- Oversaw speedy resolution of customer service inquiries and complaints.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
Ramp Supervisor
Swissport
Lara , Vic
10.2018 - 11.2019
- Monitored daily activity of the ramp staff to ensure efficient operations and completion of tasks.
- Provided guidance and support to staff members when needed in order to maintain a safe working environment.
- Enforced strict adherence to local regulations governing airside operations at the airport.
- Trained new employees in all aspects of airport operations including baggage handling, cargo loading and unloading, aircraft marshalling.
Commercial Insurance Agent
Fixated Financial & Insurance Services
Costa Mesa , CA
11.2010 - 09.2017
- Increased customer retention through proactive engagement.
- Oversaw a range of policies encompassing workers compensation, liability, property, and auto.
- Called on prospective clients to generate new quotes.
- Trained employees on becoming agents and passing DOI state of California insurance licensing test.
- Completed yearly evaluations of providers to check service options and coverage plans against competitors.
Broker Assistant
Hull & Company, Inc.
Newport Beach , CA
10.2006 - 11.2009
- Collaborated with the head wholesale agent to handle policy processing.
- Mentored incoming staff on key procedures including policy quoting and certification.
- Engaged in product training sessions led by senior personnel.
Education
Bachelor of Arts - Psychology
California State University Long Beach
Long Beach, CA06-2005
Associate of Arts - Psychology
Orange Coast College
Costa Mesa06-2002
Skills
- Pipeline Management
- Profitability Optimization
- Staff Management
- KPI Tracking
- Lead Generation
- Sales Team Training
- Market Research
- New Business Development
Education and Training
Costa Mesa ,Long Beach, CA
Contact
TORQUAY, VIC 3228
Timeline
Assistant Broker
Gallagher
01.2025 - Current
Sales Manager
RMS Traders Natural Stone
10.2022 - 12.2024
Assistant Manager
Strapper Surf
01.2020 - 09.2022
Ramp Supervisor
Swissport
10.2018 - 11.2019
Commercial Insurance Agent
Fixated Financial & Insurance Services
11.2010 - 09.2017
Broker Assistant
Hull & Company, Inc.
10.2006 - 11.2009
Bachelor of Arts - Psychology
California State University Long Beach
Associate of Arts - Psychology
Orange Coast College