Cyntfia Wong
Darlinghurst,NSW
Summary
Customer service-oriented professional seeking employment as a Customer Service Representative with a strong desire to contribute to the success of an organization. Exceptional communication skills and problem-solving abilities will be leveraged to provide outstanding service to customers. Committed to delivering positive experiences and building strong relationships, with a keen eye for identifying and addressing customer needs. Open to exploring additional opportunities within the customer service field.
Overview
15
15
years of professional experience
Work History
Bubble Tea Barista
Chun Yang Tea Shop
05.2023 - Current
- Used POS system to accurately enter orders and process payments.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Learned special recipe items and seasonal offerings to best meet customer needs.
Tea Barista
Oh Matcha! by Chanoma
01.2022 - 12.2022
- Used POS system to accurately enter orders and process payments.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Waitress
Gala KTV
03.2020 - 12.2021
- Maintain positive attitude and excellent customer service, manage the bar section of the club, including table service, drink preparation and customer service.
Tea Barista
OH!Matcha by Chanoma
08.2017 - 12.2019
- Maintain cafe cleanliness at all time, including cleaning tables, maintaining bar, and removing trash
- Taking order, prepared and served drinks, customer service, cafe opening and closing.
Internship Student
Makoto
01.2017 - 01.2019
- Dessert production (creme brûlée, caramel pudding, chocolaté mousse cake, panna cotta, daifukul)
Waitress
Taste of Shanghai
01.2016 - 07.2017
- Promptly served all food courses and alcoholic beverages to guests
- Answered questions about menu selections and make recommendations when requested.
Beauty Advisor
Amore Pacific
11.2009 - 03.2015
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments
- Shared product knowledge with customers while making personal recommendations
- Worked as a team member to provide the highest level of service to customers.
Education
Diploma of Business (operation) - Business
Abbey College Australia
Sydney, NSW02.2024
Cocktail Experience - Training in Cocktail
Coffee Art Studio Sydney
Sydney, NSW06.2023
Certificate IV - Business
Abbey College Sydney
Sydney, NSW02.2022
Certificate 4 in Patisserie -
Evolution Hospitality Institute Campus
01.2019
Diploma of Hospitality Management -
Evolution Hospitality Institute Campus
01.2019
Certificate 3 in Patisserie -
Evolution Hospitality Institute Campus
01.2018
Certificate 3 in Business -
Crown institute Business and Technology
01.2017
Upper Intermediate - General English
Ability Education
01.2016
Skills
- Customer focused
- Self motivated
- Good communication skills
- Able to work as a team
- Time Management
- Multitasking Abilities
- Reliability
Personal Information
- Visa: Student visa
- Nationality: Malaysian
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Malay
Full Professional
Chinese (Cantonese)
Limited Working
Timeline
Bubble Tea Barista
Chun Yang Tea Shop
05.2023 - Current
Tea Barista
Oh Matcha! by Chanoma
01.2022 - 12.2022
Waitress
Gala KTV
03.2020 - 12.2021
Tea Barista
OH!Matcha by Chanoma
08.2017 - 12.2019
Internship Student
Makoto
01.2017 - 01.2019
Waitress
Taste of Shanghai
01.2016 - 07.2017
Beauty Advisor
Amore Pacific
11.2009 - 03.2015
Diploma of Business (operation) - Business
Abbey College Australia
Cocktail Experience - Training in Cocktail
Coffee Art Studio Sydney
Certificate IV - Business
Abbey College Sydney
Certificate 4 in Patisserie -
Evolution Hospitality Institute Campus
Diploma of Hospitality Management -
Evolution Hospitality Institute Campus
Certificate 3 in Patisserie -
Evolution Hospitality Institute Campus
Certificate 3 in Business -
Crown institute Business and Technology
Upper Intermediate - General English
Ability Education
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