Summary
Overview
Work History
Education
Skills
References
Key Skills Attributes
Languages
Timeline
Generic

CYNTHIA KAROKI

Mernda,Australia

Summary

Compassionate Disability Support Worker with extensive experience in person-centred care, effectively implementing NDIS plans and connecting clients with essential services. Proven ability to enhance client independence and community engagement through tailored support strategies. Experienced Support Coordinator with a strong background in customer service and process optimization, recognized for leadership in training teams and improving operational efficiency. Demonstrated success in managing support services to ensure high client satisfaction and organizational success.

Overview

6
6
years of professional experience

Work History

Support Coordinator & Support Worker

The Salt Foundation
10.2022 - Current
  • Assisted participants and their families to understand and effectively utilise NDIS plans and funding categories.
  • Supported participants in navigating their budgets, setting goals, and tracking outcomes.
  • Facilitated service agreements and monitored service delivery to ensure alignment with participants’ goals.
  • Coordinated with allied health professionals, support workers, and community organisations.
  • Assisted participants in preparing for NDIS plan reviews, including gathering relevant assessments and documentation.
  • Delivered direct support including personal care, domestic assistance, and social support.
  • Promoted independence and community engagement through tailored supports.
  • Applied behaviour management strategies when required and responded to emergencies appropriately.
  • Supported participants with mobility and transport to appointments and activities.
  • Encouraged client empowerment, choice, and control over their own lives.

Social Worker

Compassion International
10.2019 - 01.2022
  • Developed and implemented project work plans and ensured milestone achievement.
  • Managed socio-emotional and physical development programs for child beneficiaries.
  • Maintained regular correspondence between beneficiaries and sponsors.
  • Coordinated health services and maintained up-to-date health records.
  • Conducted home and centre-based assessments to identify and respond to family needs.
  • Led child protection initiatives and ensured safe environments for all program participants.
  • Monitored progress, prepared detailed reports, and coordinated gift distributions.

Education

Bachelor of Science - ENVIRONMENTAL PLANNING & MANAGEMENT

KENYATTA UNIVERSITY
KENYS
12-2017

Skills

  • Strong communication and interpersonal skills
  • Ability to work independently and within a team
  • Proactive and highly organised with excellent time management
  • Skilled in decision-making and creative problem-solving
  • Reliable, responsible, and punctual
  • Flexible and available outside business hours
  • Strong understanding of OH&S standards and workplace compliance
  • Passion for ongoing learning and development

References

  • Patrick Donnelley, Business Developer – The Salt Foundation, 0449 624 000, patrick@thesaltfoundation.org.au
  • Linet Wanjiru, Colleague – The Salt Foundation, 0455 028 404, shirukaroki@outlook.com

Key Skills Attributes

  • Strong communication and interpersonal skills
  • Ability to work independently and within a team
  • Proactive and highly organised with excellent time management
  • Skilled in decision-making and creative problem-solving
  • Reliable, responsible, and punctual
  • Flexible and available outside business hours
  • Strong understanding of OH&S standards and workplace compliance
  • Passion for ongoing learning and development

Languages

English
Professional
Swahili
Native/ Bilingual

Timeline

Support Coordinator & Support Worker

The Salt Foundation
10.2022 - Current

Social Worker

Compassion International
10.2019 - 01.2022

Bachelor of Science - ENVIRONMENTAL PLANNING & MANAGEMENT

KENYATTA UNIVERSITY

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CYNTHIA KAROKI