Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Raeen Ahmad

42 Wilson Street, Prospect ,SA

Summary

Dedicated, Detail-oriented and compassionate disability support worker/support coordinator, skilled at working with individuals receiving care and support under The National Disability Insurance Scheme. Highly motivated professional who developed excellent interpersonal and communication skills through field experience by providing high-quality care. Demonstrates ability to develop and implement successful plans of action combined with perfect case management skills and a client-centerd approach to meet individual needs, focusing on their physical, emotional, and social well-being and daily activities. Committed to helping individuals and families. Possesses strong problem-solving skills to reduce barriers and provide the best quality of care.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Support Worker/Support Coordinator

Care Custodians
12.2022 - Current
  • Adhered to company policies /NDIS code of conduct for patient interactions and care standards.
  • Assisted clients in understanding and navigating NDIS process, including plan management and budgeting.
  • Work with family, health care providers, therapists and social workers to ensure client's emotional, physical and mental health needs were met.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
  • Advocated fiercely on behalf of clients when necessary to ensure their rights were respected and their needs were met by coordinator support services
  • Coordinated and advocated clients' necessary support services, including allied health professionals, therapists, and equipment providers, ensuring seamless integration of services.
  • Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
  • Developed strong interpersonal relationships with clients, earning their trust and respect by empowering them with their choices and respecting their integrity and client centre approach
  • Collaborated with external stakeholders, such as local community organizations and government agencies, to access additional resources and expand services and referrals.
  • Provided crisis intervention services as needed, utilizing de-escalation techniques and leveraging available resources for support.
  • Training support workers to implement safety procedures and de-escalation techniques
  • Worked well in team setting, providing support and guidance.
  • Applied effective time management techniques to meet tight deadlines
  • Identified issues, analysed information and provided solutions to problems.
  • Assist and coordinate average of 10 clients per month
  • Maintained detailed records of patient progress, documentation of services and case notes, adjusting support strategies as needed to maximize outcomes.
  • Documented client progress, maintained accurate records, and prepared reports for NDIS review meetings.
  • Promoted safe and inclusive environment for all clients by enforcing policies and procedures consistently.
  • Kept detailed daily logs with care actions, patient behaviours, and incidents.
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Support Worker

Mina Tawfilis Services
12.2021 - 12.2022
  • Supported 10 clients in maintaining clean living spaces by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Assisted clients per week in daily personal care, toileting, clothing and transportation.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Ensured positive routine was established and maintained toward optimum mental and physical wellness.
  • Researched and recommended community resources to meet clients' needs.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Transported clients for medical and personal outings.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Self-motivated, with strong sense of personal responsibility.
  • Acted as companion and assistant in grocery shopping, errands, banking, bill paying and community engagement.
  • Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
  • Assisted with daily living activities, running errands, and household chores.
  • Maintained detailed records of clients progress towards personal goals, sharing updates regularly with families and supervisors
  • Applied effective time management techniques to meet tight deadlines.

Education

First Aid And CPR - First Aide

First Aid Pro
Adelaide, SA
05.2023

Certificate IV in Disability - Disability Studies

National Career Institute(NCI)
Adelaide, SA
11.2021

Bachelor's Degree in Civil Engineering - Engineering (Pre-Engineering)

University of South Australia
Adelaide, SA
2017

Skills

  • Proficient in NDIS regulations, procedures, and documentation
  • Excellent interpersonal and communication skills
  • Strong organizational and time management abilities to prioritize tasks and meet deadlines
  • Ability to work independently as well as within team-based environment
  • Knowledge of various disabilities, their impact, and appropriate support strategies
  • Proficient in computer applications, including Microsoft Office suite and client management software
  • Cultural Competence and Diversity Awareness:
  • Case management
  • CPR / First aid
  • Conflict resolution
  • Empathy and Compassion
  • Problem-Solving Abilities:
  • Flexibility and Adaptability:
  • Advocacy Skills:

Certification

  • Certificate IV in Disability (CHC43115) - (2021)
  • Covid 19 Certificate protocols compliances

Australian government -Department Of Health -Aspen Medical August 2022

  • Covid19- Aged care module 1- personal safety
  • Covid 19- Aged care Module 2-families and visitors- part 1 residential care
  • Covid 19- Aged Care Module 2-families and visitors- part 2-in home care
  • Covid 19- Aged Care Module 3-Covid 19 and aged care families
  • Covid 19- Aged Care Module 4 -outbreak and management procedure
  • Covid 19- Aged Care Module 5-personal protective equipment(PPE)
  • Covid 19- Aged care module 6-laundry
  • Covid 19- Aged Care Module 7-cleaning
  • Covid 19- Aged Care Module8- If you suspect a person has Corona Viruses
  • Covid 19- Aged Care Module9- supporting older Australians- part1 residential care
  • Covid 19- Aged Care Module 9- supporting older Australians- part2- in home care
  • Covid 19-Indigenous health module1-introduction to covid 19 epidemiology – Australian National University
  • Covid 19-Indigenous health module2-contact tracing – Australian National University
  • Covid 19-Indigenous health module3-conducting interview with our mob– Australian National University
  • Covid 19-Indigenous health module4-using personal protective equipment in remote communities.– Australian National University-
  • Covid 19-Indigenous health module5-line listing and data management for covid 19 – Australian National University-
  • Infection control training -covid 19


Timeline

Support Worker/Support Coordinator

Care Custodians
12.2022 - Current

Support Worker

Mina Tawfilis Services
12.2021 - 12.2022

First Aid And CPR - First Aide

First Aid Pro

Certificate IV in Disability - Disability Studies

National Career Institute(NCI)

Bachelor's Degree in Civil Engineering - Engineering (Pre-Engineering)

University of South Australia

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Raeen Ahmad