Cyril Francis Colaso
Yaldhurst,New Zealand
Summary
Branch manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Several years of history of success in the field.
Overview
15
15
years of professional experience
Work History
Branch Manager
Avis Budget Group
Christchurch City
04.2017 - Current
- Started as a Rental Sale Agent at the counter and progress to a Senior RSA role within six months as I learned the operations and system.
- I was promoted as Duty Manager for my people skill and team building qualities.
- To determine customers’ needs and process reservations and booking requests according to the procedures outlined.
- Customer complaints, reviews and anything in relation with customer service face to face.
- Managing all admin related to renting vehicle and also working in the background to make the service efficient.
- Maximising revenue with walk-ins, sales target and goal achievements.
- Auditing the fleet (COF, Rego), assets, documents, cash, discounts and overdues.
- Importantly managing staff, rosters, payroll and training new RSAs.
Branch Manager
Enterprise Rent a Car (REDSPOT)
09.2016 - 03.2017
- Started as a first BM in the newly open location.
- Implemented new user-friendly process.
- Easy document access.
- Acted as a fleet controller to manage the new vehicles on board and transferring to other branches.
- Arranged and signed up contractors for vehicle servicing and COFs and maintenance.
- Created new staff rosters and Created training plan for new recruits.
ICT Sale Representative
Telstra Clear
08.2010 - 07.2013
- Door to Door Sales.
- Comparing customers’ phone & broadband product to my product & giving better deal.
- Selling Phone lines & Broadband and Mobile connection to people according to their need.
- Resolving customers after sale complains.
- Working on a computer system to load sales to let the customer get their connection on time.
- Also worked as an outbound Sale for few months in the same duration for a promotion period.
Education
Diploma in Marketing Studies Level 7 -
03.2010
Bachelor’s degree in management studies - Specialize in Finance
Mumbai University
05.2008
Higher Secondary School Certificate - Commerce
Mumbai Board
03.2005
Skills
- Staff training
- Customer service
- Fleet management
- Sales forecasting
- Operational efficiency
- Team building
- Time management
- Administrative support
- Verbal/written communication
Hobbies and Interests
- Cricket
- Movies
- Very foody
Languages
English
Full Professional
Hindi
Professional
Marathi
Native/ Bilingual
Timeline
Branch Manager
Avis Budget Group
04.2017 - Current
Branch Manager
Enterprise Rent a Car (REDSPOT)
09.2016 - 03.2017
ICT Sale Representative
Telstra Clear
08.2010 - 07.2013
Diploma in Marketing Studies Level 7 -
Bachelor’s degree in management studies - Specialize in Finance
Mumbai University
Higher Secondary School Certificate - Commerce
Mumbai Board
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