Dylan Morgan
Store-man / Loader
Mount Druitt,NSW
Summary
I am a motivated worker who seamlessly balances personal skills and attributes along with promoting an enjoyable experience for all guests and co- workers. I am also very eager to learn anything new and apply it effectively to whatever the task or job requires. I believe I am hardworking, honest and reliable and hope to increase my current skills and establish an ongoing and successful career with an employer he connects with myself. Experienced working with many peers, leaders and customers, with over 7 years of experience in multiple industries. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Storeman and Forklift Driver
Stramit Building Products
Erskine Park, NSW
03.2017 - Current
- Maintained customer satisfaction with quick and professional handling of product returns.
- Introduced new methods, practices and systems to reduce turnaround time.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained positive attitude with employers and a near-perfect attendance record
Stock Replenishment Worker
Woolworths Supermarket
01.2016 - 01.2016
- Placing stock onto shelves
- Assisting customers
- Maintaining a clean supermarket
- Taking old stock off shelves
- Checking labels for used by dates
- Maintained excellent attendance record, consistently arriving to work on time.
Sales Assistant
BIG W
Sydney, NSW
01.2015 - 01.2016
- Customer service
- Assisting customers with product selection
- Store bank inventory checks
- Ordering stock for customers
- Itemizing stock
- Supervision of customers for theft
- Assisting co-workers with their work
- General cleaning maintenance of the store
Sales Assistant
Trade Secret
Sydney, NSW
01.2015 - 01.2015
- Store cleanup and maintenance
- Provision of quality face to face customer service to customers
- Upselling and recommending items to customers
- Processing payments and cash handling
- Shelf stacking
- Itemizing stock
- Labeling stock with prices
Education
High School Diploma -
Chifey College Mt Druitt Campus
Dharruk 2770 02.2009 - 11.2013
Year 12 Equivalent -
Chifley College Senior Campus
01.2013 - 11.2015
Skills
Customer Service
Certification
Certificate II in Retail Services
Licenses
Full Drivers License
High Risk License - LF Forklift
Timeline
Storeman and Forklift Driver
Stramit Building Products
03.2017 - Current
Stock Replenishment Worker
Woolworths Supermarket
01.2016 - 01.2016
Certificate II in Retail Services
06-2015
Sales Assistant
BIG W
01.2015 - 01.2016
Sales Assistant
Trade Secret
01.2015 - 01.2015
Year 12 Equivalent -
Chifley College Senior Campus
01.2013 - 11.2015
High School Diploma -
Chifey College Mt Druitt Campus
02.2009 - 11.2013
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