Dahlas Rogers
Sydney
Summary
With a proven track record at Jetstar Domestic, I excel in customer service and first aid, ensuring passenger safety and satisfaction. Demonstrated reliability and a strong work ethic have enhanced team performance and passenger experience, showcasing my ability to handle emergencies with composure and cultural sensitivity.
Overview
8
8
years of professional experience
Work History
Cabin Crew Member
Jetstar Domestic
09.2024 - Current
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Supported smooth meal service operations by accurately taking orders from passengers, serving meals efficiently while accommodating dietary restrictions or allergies upon request.
- Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
Flight Attendant/Cabin Manager
Rex Airlines
11.2021 - 07.2024
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
Before and After School Care Assistant
Catholic Ed Care
07.2021 - 11.2021
- Supported the emotional well-being of students by providing a listening ear, guidance, and encouragement during challenging situations.
- Developed strong relationships with students, fostering trust and open communication within the before and after school care setting.
- Enhanced student safety by consistently supervising before and after school activities and ensuring adherence to established rules.
- Provided first aid and emergency response as required, prioritizing student health and safety at all times.
Swimming Instructor
Rogers Aquatics Center
05.2017 - 11.2021
- Developed strong relationships with students to foster trust and rapport, enabling more effective instruction.
- Organized and taught swimming lessons to children aged Number to Number years.
- Implemented ongoing assessments of student progress, adjusting lesson plans accordingly to ensure continued growth in abilities.
- Increased class engagement with interactive activities and games focused on various swimming techniques.
- Promoted water safety awareness by incorporating essential skills into lessons such as treading water, floating, and rescue techniques.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
Education
Bachelor Of Arts - Creative Arts
University of The Sunshine Coast
Sunshine Coast, QLDSkills
- Customer assistance
- Reliability and punctuality
- Equipment monitoring
- Cultural sensitivity
- Initiative-taking
- Assertiveness
- Customer service
- First aid
- Cultural awareness
- Strong work ethic
Timeline
Cabin Crew Member
Jetstar Domestic
09.2024 - Current
Flight Attendant/Cabin Manager
Rex Airlines
11.2021 - 07.2024
Before and After School Care Assistant
Catholic Ed Care
07.2021 - 11.2021
Swimming Instructor
Rogers Aquatics Center
05.2017 - 11.2021
Bachelor Of Arts - Creative Arts
University of The Sunshine Coast
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