Dahlian Jennings
NELSON BAY,NSW
Summary
Dynamic team player with a strong background in customer service at McDonald's, recognized for enhancing team performance and resolving customer complaints effectively. Demonstrated leadership qualities while training new staff and maintaining high standards of workplace safety. Proficient in money handling and committed to fostering a positive work environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Member
McDonald's
08.2023 - Current
- Collaborated with team members to maintain clean work environment
- Utilized point-of-sale systems for accurate transaction processing
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
Team Member
Henny Penny
12.2022 - 07.2023
- Assisted team in daily operations and customer service tasks
- Learned and adhered to safety protocols and procedures
- Supported inventory management by organizing stock efficiently
- Engaged with customers to enhance overall shopping experience
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Trained new team members by relaying information on company procedures and safety requirements.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Adapted quickly to changing priorities and store demands
Education
High School Diploma -
Tomaree High School
Salamander Bay, NSW09.2025
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Cleaning
- Flexible schedule
- Leadership qualities
- Workplace safety
- Money handling
- Computer skills
- Heavy lifting
Certification
First aid
White card
Timeline
Team Member
McDonald's
08.2023 - Current
Team Member
Henny Penny
12.2022 - 07.2023
High School Diploma -
Tomaree High School