Daisy Flitsch
Gosford,NSW
Summary
Dynamic food and beverage attendant with proven skills in customer service, point-of-sale operations, and menu upselling. Committed to enhancing guest experiences through exceptional service and compliance with alcohol regulations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Archies - VOCO Gosford (IHG)
Gosford, NSW
01.2026 - Current
- Provided outstanding customer service to create memorable guest experiences.
- Set up dining areas for events and special occasions, ensuring a welcoming atmosphere.
- Kept bar areas stocked with glasses, ice, garnishes, mixers, beer kegs, bottles, and cans throughout shift.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Processed orders and payments accurately using point-of-sale systems, enhancing service efficiency.
Reservations Specialist and Customer Service Agent
Wrangell Mountain Air
McCarthy, Alaska
05.2023 - 09.2025
- Coordinated flight schedules to optimize operations and enhance customer service.
- Collaborated with team members to maintain efficient workflow during peak times.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Learned skills to work efficiently as a team in a problem-solving environment with a logistics focus
Barista and Waitress
Wonderland Cafe
Gardiner, Montana
01.2025 - 04.2025
- Crafted high-quality coffee beverages using various brewing methods to enhance customer experience.
- Trained new baristas on coffee preparation techniques to ensure consistent beverage quality.
- Provided excellent customer service by taking orders and answering questions.
- Took orders from customers accurately and in a timely manner.
- Maintained calm demeanor during high-volume periods and special events.
- Upsold menu items, contributing to increased guest satisfaction and restaurant revenue.
Education
Some College (No Degree) - Sociology
Northern Arizona University
Flagstaff, Arizona USASkills
- Point-of-sale operation
- Beverage preparation
- Menu upselling
- Food running
- Alcohol compliance
- Event coordination
- Problem-solving
- Customer service
Certification
RSA - NSW
Timeline
Food and Beverage Attendant
Archies - VOCO Gosford (IHG)
01.2026 - Current
Barista and Waitress
Wonderland Cafe
01.2025 - 04.2025
Reservations Specialist and Customer Service Agent
Wrangell Mountain Air
05.2023 - 09.2025
Some College (No Degree) - Sociology
Northern Arizona University