DAISY LAM
Summary
Talented restaurant team members with strong background in FOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Children Coordinator Assistant
Big Child Care
09.2022 - 11.2022
- Built a positive relationship with children to foster a sense of safety, trust, and belonging
- Implemented creative and engaging activities indoor and outdoor that encouraged children to explore and develop new skills
- Promoted conflict resolution, problem-solving, and self-regulation skills in children
- Used positive reinforcement to motivate children to reach their highest potential
- Acknowledged children's safety and potential risk in their environment.
Cashier
Nextra
01.2024 - Current
- Enhanced customer satisfaction by providing efficient and accurate checkout processes and payment methods,
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in-store.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Front of House Employee
Sushi Jiro
12.2023 - Current
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Assisted with menu development and updates, ensuring accurate descriptions and highlighting specials.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Increased guest return rate through personable interactions and genuine interest in their dining preferences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
Education
Year 12 -
The University High school
11.1930
Skills
- Vietnamese
- Advanced Communication Skills
- Multitasking Skills
- Time Management
- Customer Service
- Menu Memorization
- Product Recommendations
Languages
Vietnamese
English
Certification
- RAS License - Responsible Alcohol Serving
Timeline
Cashier
Nextra
01.2024 - Current
Front of House Employee
Sushi Jiro
12.2023 - Current
Children Coordinator Assistant
Big Child Care
09.2022 - 11.2022
Year 12 -
The University High school
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