DAJANGMU SHERPA
Campsie
Summary
Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Overview
2
2
years of professional experience
1
1
Certification
Work History
ICT SUPPORT TECHNICIAN
CR KENNEDY
10.2022 - Current
- Analysing of hardware and software requirements and issues in related to Lieca Products
- Providing specialized help in software related issues
- Conducting software inventories and licensing management
- Collaborating with Survey Team for programming requirements and execution arrangements.
- Preparing of equipment including leasing with Administration Division for pre conveyance check and software installation
- Undertaking investigating assessment, testing and correction as required
- Supporting clients with technical inquiries
- Liaising with clients via phone and email
- Keeping records, quotes and assisting with data recording
- Responding to inquiries, diagnose issues, and troubleshooting hardware, software, and network
problems - Assisting users with the installation, configuration, and ongoing usability of desktop computers,peripheral equipments, and software
- Performing routine framework upkeep errands, for example, programming refreshes, infection checks, and information reinforcements
- Observing and keeping up with PC frameworks and organizations, guaranteeing they run as expected and safely
- Providing training and support to users to improve their technical skills and knowledge of Pronto CRM systems
- Developing and delivering user-friendly instructions and training sessions to help users maximize
the use of ICT resources - Maintaining documentation of system configurations, troubleshooting procedures, and technical support logs
- Composing specialized and educational manuals to direct clients in utilizing ICT frameworks and administrations
- Supplanting and overhauling faulty or obsolete equipment parts to keep up with ideal execution
Education
Bachelor Degree In B.Sc Computer Science And Tech -
National College of Computer Studies
Nepal2017
Skills
- Troubleshooting abilities
- Remote Support
- Ticket management
- Software Installation
- Software Updates
- Performance Optimization
- User Support
Certification
- Leica Geo Cloud Drive
- Leica Captivate Tablets
- Leica GeoSystem Communication
Languages
English
Timeline
ICT SUPPORT TECHNICIAN
CR KENNEDY
10.2022 - Current
Bachelor Degree In B.Sc Computer Science And Tech -
National College of Computer Studies
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