Uday Singh Gagaan
9 Tombay Court Crestmead,QLD
Summary
Adaptable professional with 4 years of work experience and proven knowledge of leadership, problem-solving, and prioritization. Aiming to leverage my abilities to successfully fill the ICT Support Technician role at your company.
Experienced support professional prepared to excel in technical support roles. Strong background in troubleshooting, system maintenance, and customer service. Highly collaborative, adaptable to changing needs, and consistently focused on achieving results. Known for reliability and effective communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ICT Support Technician
Mobile Experts
11.2024 - Current
- Diagnosed hardware and software issues, providing timely resolutions to enhance user productivity.
- Managed inventory of hardware components for timely replacement or repair as needed.
- Provided exceptional customer service by addressing concerns promptly and professionally, resulting in increased customer satisfaction ratings.
- Trained junior technicians to improve their technical skills and increase overall team productivity.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Provided exceptional customer service by addressing user inquiries effectively and maintaining high satisfaction levels.
Mobile And Laptop Repair Technician
Renewable Mobile Group
01.2023 - 07.2024
- Delivered prompt service to prioritize customer needs.
- Applied external accessories such as screen protectors, skins and more.
- Reset and restored mobile operating systems such to factory default settings to correct software-based
- Provided diagnostic estimates for repairs, tracking malfunctions and breakage to draft repair cost estimates.
- Installed replacement batteries. maintaining strict adherence to safety protocols to avoid overheating
- Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
- Safely disposed of decommissioned devices, directing electronic waste to appropriate recycling facilities.
- Inspected devices for signs of intentional or accidental damage to determine warranty eligibility.
Mobile Repair Technician
Aman Airlinks
03.2021 - 08.2021
- Offered guidance to consumers on purchasing mobile phone accessories
- Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
- Applied external accessories such as screen protectors, skins and more.
- Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Applied knowledge of standard equipment and manufacturer repair guidelines
- Explained diagnostic findings to customers and outlined repair or service options.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Laptop Repair Technician
CRP[Computer Repair Point]
06.2020 - 02.2021
- Implemented best practices for data security while performing repairs.
- Conducted regular maintenance checks on laptops to identify potential problems before they occur.
- Managed inventory of spare parts and ensured availability of necessary tools and equipment.
- Maintained records of all repairs performed for quality assurance purposes.
- Repaired broken laptop components such as screens, keyboards, power supplies, motherboards, memory modules.
- Replaced defective parts in accordance with manufacturer's specifications.
- Successfully diagnosed and repaired software issues on multiple laptop models.
- Provided customer service by responding promptly to inquiries or complaints regarding laptop repairs.
- Ensured compliance with safety regulations while working with delicate electronic components.
Education
Diploma - Information Technology
Gamma Collage
Fortitude Valley, QLD01-2026
Diploma Certificate 4 - Automotive Mechanical Diagnosis
Vocational Carrer Institute
Brisbane10.2024
Diploma Certificate 3 - Light vehicle Mechanical Technology
Vocational Carrer Institute
Brisbane12.2023
Diploma - Electronics Mechanic(NSQF)
Industrial Training Institute [ITI]
Kurukshetra07.2021
High School Diploma - undefined
S.M.B Gita Senior Secondary School
Kurukshetra07.2020
Skills
- Soldering
- Screen Chip Swap
- Complex Problem-Solving
- Customer Service
- Teamwork
- Organisation and time management
- Excellent work ethic
- Troubleshooting abilities
- Technical support
- Repair skills
- Software installation
- Virus removal
- Software updates
- Hardware repair
- Operating systems
- Hardware upgrades
- Troubleshooting skills
Certification
Certification in Mobile and laptop Repairing
Timeline
ICT Support Technician
Mobile Experts
11.2024 - Current
Mobile And Laptop Repair Technician
Renewable Mobile Group
01.2023 - 07.2024
Mobile Repair Technician
Aman Airlinks
03.2021 - 08.2021
Laptop Repair Technician
CRP[Computer Repair Point]
06.2020 - 02.2021
Diploma Certificate 3 - Light vehicle Mechanical Technology
Vocational Carrer Institute
High School Diploma - undefined
S.M.B Gita Senior Secondary School
Diploma - Information Technology
Gamma Collage
Diploma Certificate 4 - Automotive Mechanical Diagnosis
Vocational Carrer Institute
Diploma - Electronics Mechanic(NSQF)
Industrial Training Institute [ITI]