DAKOTA GRICE
Waverton,Australia
Summary
Dynamic Hospitality Manager with a proven track record at Blessed Bowls, excelling in operational efficiency and employee training. Adept at financial management and conflict resolution, I fostered a collaborative environment that enhanced team performance and customer satisfaction, driving significant improvements in store operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front of House Associate
Rumble
St Leonards, NSW
03.2025 - Current
- Provided excellent customer service to all clients.
- Handled customer complaints in a professional manner.
- Assessed customer needs to provide assistance and information on product features.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Maintained records related to sales for store management.
Private Nanny
Private
North Shore, NSW
03.2025 - Current
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Ensured physical and social well-being of each child.
- Assisted with homework, tutoring and school projects as needed.
- Met with parents to reflect on and plan for children's activities and development.
Company Director
Ancao Pty Ltd
Sydney, NSW
12.2022 - Current
- Analyzed competitive landscape to identify threats or opportunities for growth.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Managed the company's overall operations, including budgeting and financial planning.
Hospitality Manager
Blessed Bowls
Northern Beaches, NSW
02.2022 - Current
- Directed operations for three stores in NSW, enhancing overall performance and efficiency.
- Trained new employees on hospitality protocols adhering to company standards.
- Facilitated regular meetings with management team to address operational challenges and review objectives.
- Cultivated a positive work environment that promoted teamwork across all locations.
- Managed daily operations whilst performing back end roles including ordering, rostering, timesheets, admin and marketing.
Sales Assistant
Cotton On Group
Sydney CBD, NSW
11.2020 - 04.2021
- Ensured compliance with company policies and procedures at all times.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
- Greeted customers and provided assistance with product selection.
Sales Assistant
City Beach Australia
Macquarie Park, NSW
12.2018 - 03.2019
- Maintained cleanliness of the sales floor area at all times.
- Answered incoming telephone calls to provide store, products and services information.
- Accepted and completed cash, check and credit card payments.
- Ticketed, arranged and displayed merchandise to promote sales.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
Education
High School Diploma -
St Andrew's Cathedral School
Sydney CBD, NSW11-2021
Skills
- Team collaboration
- Time management
- Effective communication
- Attention to detail
- Problem solving
- Employee training
- Finance management
- Sales strategies
- Conflict resolution
- Operational efficiency
Certification
- Responsible Service of Alcohol
- Working with Children's Check
Timeline
Front of House Associate
Rumble
03.2025 - Current
Private Nanny
Private
03.2025 - Current
Company Director
Ancao Pty Ltd
12.2022 - Current
Hospitality Manager
Blessed Bowls
02.2022 - Current
Sales Assistant
Cotton On Group
11.2020 - 04.2021
Sales Assistant
City Beach Australia
12.2018 - 03.2019
High School Diploma -
St Andrew's Cathedral School
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