Dakota Keanelly
Bendigo,VIC
Summary
Dynamic and adaptable professional with a proven track record in customer service and team collaboration. Excelled at Bendigo Special Developmental School by enhancing learning environments and at Bakers Delight, significantly boosting sales through expert product knowledge. Known for exceptional communication skills and a friendly, positive attitude, consistently exceeding customer expectations without relying on numerical metrics.
Overview
4
4
years of professional experience
Work History
Education Support Worker
Bendigo Special Developmental School
11.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Customer Service Cashier
Bakers Delight
05.2022 - 10.2024
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Performed cash, card, and check transactions to complete customer purchases.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Worked effectively in fast-paced environments.
Customer Service Cashier
McDonald's
03.2021 - 07.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
Catherine McAuley College
Bendigo 10-2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Excellent communication
Timeline
Education Support Worker
Bendigo Special Developmental School
11.2024 - Current
Customer Service Cashier
Bakers Delight
05.2022 - 10.2024
Customer Service Cashier
McDonald's
03.2021 - 07.2022
Catherine McAuley College
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