Dakota Skye Pivac
Caroline Springs,VIC
Summary
I am an empathetic and dedicated professional with over three years of experience working in fast-paced retail environments, including Coles and Woolworths. I take pride in delivering excellent customer service, supporting and leading teams, and ensuring high operational standards are met. I’m known for my attention to detail, strong work ethic, and ability to connect well with both customers and colleagues. I thrive in roles that require initiative, adaptability, and a hands-on approach, and I’m now looking to grow further in a dynamic, customer-focused position where I can contribute to team success and continue building my skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Principal Carer
Full Time Parent
01.2011 - Current
- Managed household operations including budgeting, scheduling, and daily logistics for multiple dependents
- Developed strong time management, multitasking, and problem-solving skills
- Facilitated emotional support, routine care, and early childhood development
- Coordinated educational, medical, and extracurricular needs of children
- Gained experience in communication, dispute resolution, and adaptability under pressure
Duty Manager
Woolworths Group
10.2022 - 08.2023
- Oversaw store operations and team coordination across departments during assigned shifts
- Delivered high-level customer service at checkouts, self-service stations, and throughout the store
- Handled escalated customer concerns and incidents with professionalism and efficiency
- Managed daily task delegation, break schedules, and ensured coverage across critical service areas
- Ensured accurate POS transactions, refund handling, and end-of-day reconciliation
- Supported inventory control, merchandising standards, and stock replenishment
- Promoted a safe, clean, and well-organized store environment aligned with OH&S and company policies
- Contributed to team training, onboarding, and continuous improvement efforts to boost team performance and morale
Department Manager
Coles Supermarkets
11.2019 - 07.2022
- Led daily operations of the deli department, ensuring consistent product availability and high presentation standards
- Supervised and mentored staff, including onboarding, shift supervision, and performance management
- Maintained strict adherence to food safety, hygiene, and OH&S regulations
- Handled scheduling, task delegation, and break management to support smooth shift transitions
- Oversaw inventory control, stock rotation, waste reduction, and supplier deliveries
- Resolved customer inquiries and complaints professionally, enhancing satisfaction and loyalty
- Supported broader store operations as a Duty Manager, stepping into leadership during peak trade periods and storewide coverage needs
- Conducted end-of-day reconciliation, incident reporting, and contributed to store KPI and compliance targets
Event Assembler
Axcel Marquees
01.2006 - 01.2008
Customer Service/Cashier
Red Rooster
01.2006 - 01.2008
Event Organiser
Freeze Community Events Group
01.2005 - 01.2007
Skills
- Proven leadership in retail environments, including shift supervision and team coordination
- Excellent interpersonal and communication skills developed through frontline customer service roles
- Strong customer engagement with a focus on resolving issues efficiently and professionally
- Skilled in training, mentoring, and supporting team members to meet performance goals
- Exceptional time management, multitasking, and attention to detail in fast-paced settings
- Proficient in point-of-sale (POS) systems, stock control, and end-of-day reconciliation
- Confident in Microsoft Word, Excel, Outlook, and store management systems
- Adaptable, quick learner with the ability to implement new systems and processes with ease
- Physically fit, dependable, and consistently demonstrates a strong work ethic
- Committed to workplace safety, hygiene standards, and compliance with company policies
- Self-motivated with a positive attitude and a passion for personal and professional growth
Certification
- First aid and CPR
- Electric pellet jack (EPJ)
- High reach jack
Referees
Available upon request
Timeline
Duty Manager
Woolworths Group
10.2022 - 08.2023
Department Manager
Coles Supermarkets
11.2019 - 07.2022
Principal Carer
Full Time Parent
01.2011 - Current
Event Assembler
Axcel Marquees
01.2006 - 01.2008
Customer Service/Cashier
Red Rooster
01.2006 - 01.2008
Event Organiser
Freeze Community Events Group
01.2005 - 01.2007