Dale Ortolan
Ballarat,VIC
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Experience includes office management, accounting in the form of stocktakes and promotional driven lines, database management, and contract management. Recognized for exemplary customer service and team collaboration.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Store Support Manager
Coles
Ballarat, Vic
04.2020 - Current
- Analyzed customer data to identify trends and opportunities for improvement.
- Managed store operations, including staff scheduling and budgeting.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Provided training for new staff members on operational procedures.
- Ensured compliance with safety regulations and company policies.
- Implemented loss prevention initiatives to reduce theft in the store.
- Investigated any discrepancies in pricing or product availability.
- Assisted in the recruitment of new employees as needed.
- Assumed responsibilities of store manager during supervisor's absence.
Grocery Manager
Coles
Ballarat, Vic
06.2018 - 04.2020
- Managed staff of 25 grocery clerks, ensuring that duties were completed in a timely manner.
- Tracked sales data and identified trends in order to adjust pricing accordingly.
- Assisted customers with product selection when needed or requested.
- Developed and implemented store policies and procedures to ensure customer satisfaction.
- Maintained cleanliness of store by delegating tasks to the cleaning crew.
- Scheduled shifts for employees based on business needs while adhering to labor laws.
- Conducted weekly meetings with staff members to discuss performance goals.
- Recruited, hired, trained, evaluated, coached, and mentored employees.
- Analyzed store's inventory and ordered merchandise and products to keep stock level.
- Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Fresh Produce Manager
coles
Ballarat, Vic
06.2016 - 06.2018
- Inspected incoming shipments for quality assurance purposes before accepting them into the store.
- Organized the rotation of products on shelves to maximize product visibility and sales.
- Conducted regular stock takes of fresh produce to ensure accurate inventory levels.
- Ensured that all perishables were stored at appropriate temperatures according to industry standards.
- Created attractive displays of fresh fruits, vegetables, herbs and other perishable items in store aisles.
- Trained, mentored and supervised new team in proper handling techniques for fresh produce.
- Monitored customer feedback regarding quality of fresh produce items and took corrective action as needed.
- Replenished, rotated and culled displays several times daily.
- Provided clear, attractive and consistent signage.
Team Member
Coles
Ballarat, Vic
11.2010 - 06.2016
- Organized inventory shelves for easy access and maintenance of stock levels.
- Provided customer service support to ensure satisfaction.
- Monitored expiration dates on food items for freshness assurance.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Upheld high standards of productivity and quality in operations.
Education
High School Diploma -
Portland Secondary Colledge
Portland11-2009
Skills
- Employee Scheduling
- Recruitment and hiring
- Budget Planning
- Brand Awareness
- Merchandising Strategies
- Store maintenance
- Task Delegation
- Health and safety compliance
- Employee Coaching
Affiliations
- Fishing
- Gold panning
Certification
- Australian Drivers Licence
- RSA- Responsible serving of Alcohol
- First aid
References
References available upon request.
Timeline
Store Support Manager
Coles
04.2020 - Current
Grocery Manager
Coles
06.2018 - 04.2020
Fresh Produce Manager
coles
06.2016 - 06.2018
Team Member
Coles
11.2010 - 06.2016
High School Diploma -
Portland Secondary Colledge
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