Dalia Awada
Bexley,Australia
Summary
Dynamic professional committed to fostering collaboration and teamwork through extensive volunteer and work experiences. Proven track record in leading teams, enhancing communication strategies, and engaging with customers to drive collective success. Eager to leverage skills in a challenging environment that values innovation and growth while contributing to team objectives. Passionate about continuous improvement and dedicated to achieving excellence in every endeavor.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Social Media Coordinator
Fulfilment Australia
Smithfield, NSW
10.2025 - Current
- Developed, scheduled and published high-quality content across company social media platforms.
- Tracked and assessed industry trends alongside social media analytics to support informed strategic planning.
- Delivered exceptional customer service support by addressing inquiries through email, chat, and phone communications.
- Contributed to warehouse processes and utilised systems to track inventory, update stock levels, process orders and returns, ensuring real-time accuracy and operational efficiency.
Customer Service Team Member
Juiced Up Nutrition
Earlwood, Sydney
04.2024 - 02.2025
- Operated registers and handled money transactions.
- Assisted customers with taking orders, and provided extensive information about products.
- In charge of opening and closing operations within the store.
- Ensured that the store was consistently clean and maintained.
Front of House Staff/Kitchen Hand
Burger World
Padstow, Australia
06.2022 - 11.2023
- Delivered exceptional customer service consistently.
- Handling money transactions.
- Assisting the kitchen with orders, and ensuring customers are satisfied.
- Having extensive knowledge of the menu to assist customers with inquiries and decisions.
- Resolving issues and complaints from customers in a professional manner.
Volunteer
Busy Bee Long Day Childcare
Arncliffe, Australia
01.2020 - 01.2023
- Assisting with daily tasks such as cleaning, supervising children, filing, and organising, programming, and planning events
Education
High School Certificate -
KINGSGROVE HIGH SCHOOL
Kingsgrove, NSW01-2021
Bachelor of Commerce And Psychology - Marketing
Macquarie University
Sydney, NSW06-2026
Skills
- Exceptional customer service
- Clear communication
- MS office
- Analytical problem-solving
- Strong leadership traits
- Adaptable learner
- Collaborative team member
- Consistent reliability
- Understand the Arabic language
- Social media marketing
Certification
- NSW Drivers Licence
- First Aid Certificate
- CPR Certificate
- High School Certificate
Timeline
Social Media Coordinator
Fulfilment Australia
10.2025 - Current
Customer Service Team Member
Juiced Up Nutrition
04.2024 - 02.2025
Front of House Staff/Kitchen Hand
Burger World
06.2022 - 11.2023
Volunteer
Busy Bee Long Day Childcare
01.2020 - 01.2023
High School Certificate -
KINGSGROVE HIGH SCHOOL
Bachelor of Commerce And Psychology - Marketing
Macquarie University