Dalin Koro
Sydney
Summary
Highly organised and professional administrative and client service specialist with experience across banking, retail leadership, and customer service environments. Proven ability to manage sensitive information with discretion, coordinate competing priorities, and liaise confidently with clients and stakeholders. Brings exceptional attention to detail, strong written and verbal communication, and a collaborative approach. Fluent in Chaldean/Assyrian, Arabic and English.
Overview
7
7
years of professional experience
Work History
Personal Banking Consultant
HSBC Bank Australia
05.2025 - Current
- Manage client accounts and deliver high-level professional service in a regulated financial environment.
- Handle confidential financial information with accuracy, discretion, and compliance.
- Liaise with customers and internal teams to resolve complex enquiries efficiently.
- Maintain accurate client records and documentation.
- Provide product advice and support across personal banking services.
- Demonstrate strong time management when balancing multiple client matters.
- Ensure compliance with internal systems, policies, and reporting requirements.
- Facilitated client onboarding processes for new accounts and services.
International Wealth & Premier Banking Consultant
HSBC Bank Australia
Parramatta
09.2022 - 05.2025
- Demonstrated exceptional service skills by going above and beyond to satisfy customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Supported sales team members to drive growth and development.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Built relationships, earning client trust through listening and going above and beyond to assist them.
Service Manager
Woolworths
Bonnyrigg
01.2020 - 11.2022
- Supervised daily operations including rostering and workflow coordination.
- Led, trained and supported teams to achieve performance outcomes.
- Handled customer escalations professionally and effectively.
- Ensured completion of administrative duties and reporting.
- Implemented process improvements improving efficiency and service quality.
Cash Officer
Woolworth
Bonnyrigg
01.2019 - 01.2020
- Managed cash handling, reconciliation and financial reporting.
- Maintained accurate records and reconciliations.
- Responded professionally to customer enquiries and telephone requests.
- Maintained compliance with financial procedures and accuracy standards.
Education
Diploma of Cosmetic Dermal Science -
Australasian Academy of Cosmetic Dermal Science
Certificate IV in Finance And Mortgage Broking -
TAFE
First Aid Certificate -
Skills
- Strong communication skills
- Flexible and adaptable to change
- Strong ability to work independently and take initiative
- File and document management
- Diary and calendar coordination
- Data entry and reporting
- Microsoft Word, Outlook, Excel & PowerPoint
- Reliable and self-motivated
- Calm under pressure
- Strong customer service ethic
- Collaborative team member
- Client liaison and stakeholder communication
- Confidentiality and discretion handling sensitive matters
- Strong attention to detail
- Time management and workflow prioritisation
- Billing administration and financial accuracy
- Professional correspondence and record keeping
Accomplishments
- Selected to represent Australia at the FIFA World Cup 2018 – Moscow, Russia
- FIFA World Cup & FIFA Foundation Festival Medal (2018)
- Interviewed by English and Arabic SBS
- Finalist – Liverpool Leader Local Sports Stars (“Young Sporting Spirit Individual”)
- Business & Retail – TAFE NSW (2017)
References
References available on request.
Timeline
Personal Banking Consultant
HSBC Bank Australia
05.2025 - Current
International Wealth & Premier Banking Consultant
HSBC Bank Australia
09.2022 - 05.2025
Service Manager
Woolworths
01.2020 - 11.2022
Cash Officer
Woolworth
01.2019 - 01.2020
Diploma of Cosmetic Dermal Science -
Australasian Academy of Cosmetic Dermal Science
Certificate IV in Finance And Mortgage Broking -
TAFE